RMO Resource Manager at ACA Group ensuring effective resource allocation for projects with collaboration across PMO, Sales, and Delivery resources.
Responsibilities
Manage the assignment of PMO Project Managers and Delivery resources to active and upcoming projects based on resource availability, skills, and project timelines
Collaborate with PMO Project Managers to identify resources required for upcoming tasks by reviewing and fulfilling resource requests
Ensure Delivery resources are timely and accurately inputting and updating their skills and certifications in-system
Maintain the matrix of skills and certifications needed by Delivery resources to deliver projects and ensure all resources are keeping their skills up-to-date at least quarterly via skills reporting and dashboards
Partner with Sales, Order Management, PMO Project Managers, and Services leadership to forecast resource needs for upcoming projects
Review and fulfill resource requests and communicate gaps in resource availability or skill sets to the RMO Director and other key stakeholders
Assist in refining resource management processes and contribute to updates in standard operating procedures (SOPs)
Support the adoption and effective use of resource management tools and technology
Address and resolve resource allocation conflicts, escalating complex issues to the RMO Director when necessary
Ensure accurate and timely updates to project and resource data impacting resource management
Monitor resources and project data to ensure accurate reporting
Requirements
Bachelor’s degree in Business, Management, Operations, or a related field
Minimum 2 years of experience in supervision and resource management, workforce planning, or a similar role
Proficiency in Certinia (PSA) or similar resource management technology
Demonstrated ability to work collaboratively across departments
A commitment to providing exceptional service to internal customers
Knowledge of project management and related business processes
Dependable, flexible, and adaptable to new ACA initiatives and changing client needs
Ability to work well in a fast-paced, small-team environment
Ability to work independently, multi-task and prioritize effectively
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and project management tools
Attention to detail and ability to work independently with minimal supervision
Benefits
medical coverage fully funded by ACA for employees and their family
access to Maternity & Fertility and Wellness programs
Personal Accident Insurance
Group Term Life Insurance
Employee Discount programs
Employee Resource Groups
designated ACA Paid Holidays
Privilege Leave
Casual/Sick Leave
other leaves of absence to support your physical, financial and emotional well-being
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