Hybrid Resource Manager

at ACA Group

• Job title: Resource Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Pune, India

About the role

• RMO Resource Manager at ACA Group ensuring effective resource allocation for projects with collaboration across PMO, Sales, and Delivery resources.

Responsibilities

• Manage the assignment of PMO Project Managers and Delivery resources to active and upcoming projects based on resource availability, skills, and project timelines
• Collaborate with PMO Project Managers to identify resources required for upcoming tasks by reviewing and fulfilling resource requests
• Ensure Delivery resources are timely and accurately inputting and updating their skills and certifications in-system
• Maintain the matrix of skills and certifications needed by Delivery resources to deliver projects and ensure all resources are keeping their skills up-to-date at least quarterly via skills reporting and dashboards
• Partner with Sales, Order Management, PMO Project Managers, and Services leadership to forecast resource needs for upcoming projects
• Review and fulfill resource requests and communicate gaps in resource availability or skill sets to the RMO Director and other key stakeholders
• Assist in refining resource management processes and contribute to updates in standard operating procedures (SOPs)
• Support the adoption and effective use of resource management tools and technology
• Address and resolve resource allocation conflicts, escalating complex issues to the RMO Director when necessary
• Ensure accurate and timely updates to project and resource data impacting resource management
• Monitor resources and project data to ensure accurate reporting

Requirements

• Bachelor’s degree in Business, Management, Operations, or a related field
• Minimum 2 years of experience in supervision and resource management, workforce planning, or a similar role
• Proficiency in Certinia (PSA) or similar resource management technology
• Demonstrated ability to work collaboratively across departments
• A commitment to providing exceptional service to internal customers
• Knowledge of project management and related business processes
• Dependable, flexible, and adaptable to new ACA initiatives and changing client needs
• Ability to work well in a fast-paced, small-team environment
• Ability to work independently, multi-task and prioritize effectively
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and project management tools
• Attention to detail and ability to work independently with minimal supervision

Benefits

• medical coverage fully funded by ACA for employees and their family
• access to Maternity & Fertility and Wellness programs
• Personal Accident Insurance
• Group Term Life Insurance
• Employee Discount programs
• Employee Resource Groups
• designated ACA Paid Holidays
• Privilege Leave
• Casual/Sick Leave
• other leaves of absence to support your physical, financial and emotional well-being