Channel Manager for Microsoft ISV Solutions and Services driving partner sales and collaboration with Microsoft stakeholders. Focused on enabling ISV solutions and hunting for services revenue opportunities.
About the role
- Executive Director responsible for customer-centric aftermarket and service strategy at Coperion FHN. Leading a multicultural team in optimizing service processes and driving business growth.
Responsibilities
- Develop and implement a customer‑focused aftermarket and service strategy that deepens customer intimacy and addresses operational challenges.
- Create end‑to‑end lifecycle management solutions, supporting customers from installation through operation, upgrades, maintenance, and end‑of‑life.
- Design and promote value‑driven service agreements, including dynamic maintenance plans, performance‑based contracts, and digital‑enabled offerings.
- Optimize entitlement capture through comprehensive, tailored service packages aligned with customer lifecycle stages.
- Identify opportunities to expand service scope, including digital services, modernization, and remote support.
- Drive strategic pricing, cross‑sell, and upsell initiatives that strengthen customer trust and maximize lifetime value.
- Lead the integration of Industry 4.0, IoT, AI, and predictive analytics to enable predictive maintenance, remote diagnostics, and proactive lifecycle management.
- Develop solutions that improve uptime, cost efficiency, and asset longevity, ensuring customers realize maximum value from their investments.
- Oversee global service operations to ensure consistent, high‑quality service delivery aligned with customer expectations.
- Standardize processes and establish KPIs focused on customer satisfaction, repeat business, resolution times, and service effectiveness.
- Build deep, strategic relationships with key clients, acting as a trusted advisor to understand workflows, operational pain points, and growth goals.
- Implement customer feedback systems and loyalty programs that reinforce trust and drive advocacy.
- Build, inspire, and develop a multicultural, high‑performance team committed to excellence in customer service and lifecycle management.
- Manage divisional financials with a focus on margin improvement and lifecycle profitability.
Requirements
- Bachelor’s degree in mechanical engineering, Industrial Engineering, Business Administration, or related field; MBA preferred.
- Extensive experience in aftermarket, lifecycle management, or customer support within process industries or manufacturing solutions.
- Proven success in cultivating deep customer relationships with a focus on intimacy, retention, and long‑term value creation.
- Expertise in digital transformation, including Industry 4.0, IoT, AI, and predictive analytics.
- Strong understanding of extrusion, mixing, blending technologies, and related process innovations.
- Demonstrated leadership, strategic thinking, and stakeholder management capabilities.
- Ability to motivate global, multicultural teams and foster a customer‑first culture.
- Strong negotiation, conflict resolution, and data analytics skills.
- Fluency in English; additional languages such as German, Chinese, or Spanish are advantageous.
Benefits
- Health insurance
- Professional development opportunities
- Flexible working arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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