Service Manager at Eagers Automotive responsible for leading dedicated technicians in Dandenong. Overseeing operations and ensuring exceptional customer service within the service department.
About the role
- Business Readiness Manager in Digital Technology team ensuring effective adoption of business changes. Support transformation efforts in a leading energy supplier with flexible working options.
Responsibilities
- Establish and lead a consistent, proportionate approach to business readiness across the DT&C portfolio
- Define and implement a standard Business Change Impact & Readiness Assessment (BCIA) approach
- Identify people, process, system, training and comms impacts early
- Coach Delivery Leads, Product Owners, Scrum Masters and SMEs to frame change in business terms
- Coordinate readiness activity across impacted business areas
- Provide evidence-based readiness insight to influence go-live decisions
- Create portfolio-level visibility of readiness risk, change collisions and business capacity
- Develop dashboards, metrics and reporting to support decision-making
- Capture lessons learned and continuously improve readiness and adoption practices
- Develop supporting processes and artefacts to clarify ownership and standards
- Ensure readiness principles adapt to Product / DevOps ways of working
- Work closely with the Portfolio Manager on forward planning and horizon scanning
Requirements
- Strong background in business readiness, change or transformation delivery
- Ability to clearly assess and articulate business and people impacts
- Experience coordinating readiness, training and adoption activity
- Delivery experience within major transformation programmes
- Strong stakeholder engagement and facilitation skills
- Experience working in Agile, Product or DevOps environments (or transitioning to them)
- Comfortable operating across multiple initiatives in complex environments
- Able to influence without authority and motivate colleagues at all levels
- Experience designing learning or enablement solutions (desirable)
- Using data, dashboards or reporting to support decisions (desirable)
- Building or evolving change/readiness capabilities (desirable)
- Experience in regulated or large enterprise environments (desirable)
- Tooling exposure (e.g. Power BI, Jira, Asana, Excel) (desirable)
Benefits
- 26 days of annual leave plus bank holidays
- Generous pension
- Life cover
- Bonus opportunities
- Access to 20 flexible benefits with tax/NI savings
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