Scaled Customer Success Manager leading onboarding and account management for SMB customers at Fyxer AI startup. Driving retention and expansion with a commercial focus in a fast - paced environment.
About the role
- Customer Success Manager managing international B2B clients for AscendAd. Developing trusted relationships, optimizing performance, and ensuring successful delivery of solutions.
Responsibilities
- Develop trusted relationships with key accounts, customer stakeholders and executive sponsors.
- Responsible for managing a portfolio of accounts.
- Monitor and analyze user acquisition data attributed to different sources.
- Daily campaign performance analytics and optimization.
- Develop new business with existing clients.
- Ensure timely and successful delivery of solutions according to customer needs and objectives.
Requirements
- Experience from digital agencies, ad-tech and online companies - A must.
- Experience managing international B2B clients - A must.
- Strong verbal and written communication skills in English - A must.
- Hunter personality
- Positive customer success understanding
- Demonstrable ability to communicate, present and influence key stakeholders
- Proven ability to juggle multiple account management projects at a time
- Experience delivering client-focused solutions to customer needs
- Excellent listening and negotiation abilities.
Benefits
- Real ownership
- Hands-on work with performance-driven campaigns
- Opportunity to make an impact from day one
- Constantly learning, optimizing, and growing your skills
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Strategic Customer Success Manager at Wisedocs enhancing partnerships with insurance carriers. Leading complex customer relationships and driving long - term value in claims workflows.
Manager of Client Success team ensuring effective client management from deployment to renewal. Driving product adoption and collaboration with cross - functional teams for customer satisfaction.
Digital Customer Success Manager enhancing customer engagement for leading digital investigative software company. Focusing on designing customer journeys and ensuring customer satisfaction through digital - first strategies.
Customer Success Escalation Lead onboarding expanding customers at Magnet Forensics. Delivering technical support and facilitating early - stage adoption of digital forensics products.
Customer Success Manager responsible for EMEA accounts at AutogenAI, ensuring customer satisfaction through strong relationships and product advocacy. Collaborating with internal teams to enhance customer experience and drive growth.
Web developer for CRM and customer service solutions at atlantis dx GmbH in Hamburg. Involves PHP and JavaScript for SugarCRM and Zendesk customization and integration.
Internship in Sales & Customer Success at Höme, a festival service company. Communicating with partners and managing relationships within a creative environment.
Integrated Marketing Manager leading direct marketing strategies for Small Business Internet at T - Mobile. Collaborating with teams to execute campaigns on time and within budget while leveraging data - driven insights.
Client Success Strategy Lead at Wellhub responsible for global nurture strategy and engagement. Collaborating across teams in São Paulo to enhance client experience.