Customer Success Manager tasked with managing IT services and customer relationships post sale for colocation and cloud solutions. Ensuring value and engagement to drive renewals and expansion.
About the role
- Customer Success Manager managing international B2B clients for AscendAd. Developing trusted relationships, optimizing performance, and ensuring successful delivery of solutions.
Responsibilities
- Develop trusted relationships with key accounts, customer stakeholders and executive sponsors.
- Responsible for managing a portfolio of accounts.
- Monitor and analyze user acquisition data attributed to different sources.
- Daily campaign performance analytics and optimization.
- Develop new business with existing clients.
- Ensure timely and successful delivery of solutions according to customer needs and objectives.
Requirements
- Experience from digital agencies, ad-tech and online companies - A must.
- Experience managing international B2B clients - A must.
- Strong verbal and written communication skills in English - A must.
- Hunter personality
- Positive customer success understanding
- Demonstrable ability to communicate, present and influence key stakeholders
- Proven ability to juggle multiple account management projects at a time
- Experience delivering client-focused solutions to customer needs
- Excellent listening and negotiation abilities.
Benefits
- Real ownership
- Hands-on work with performance-driven campaigns
- Opportunity to make an impact from day one
- Constantly learning, optimizing, and growing your skills
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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