Customer Success Manager managing a portfolio of mid - market customers for a homecare technology platform. Driving client success and renewal through strategic engagement and relationship management.
About the role
- Customer Success Manager managing international B2B clients for AscendAd. Developing trusted relationships, optimizing performance, and ensuring successful delivery of solutions.
Responsibilities
- Develop trusted relationships with key accounts, customer stakeholders and executive sponsors.
- Responsible for managing a portfolio of accounts.
- Monitor and analyze user acquisition data attributed to different sources.
- Daily campaign performance analytics and optimization.
- Develop new business with existing clients.
- Ensure timely and successful delivery of solutions according to customer needs and objectives.
Requirements
- Experience from digital agencies, ad-tech and online companies - A must.
- Experience managing international B2B clients - A must.
- Strong verbal and written communication skills in English - A must.
- Hunter personality
- Positive customer success understanding
- Demonstrable ability to communicate, present and influence key stakeholders
- Proven ability to juggle multiple account management projects at a time
- Experience delivering client-focused solutions to customer needs
- Excellent listening and negotiation abilities.
Benefits
- Real ownership
- Hands-on work with performance-driven campaigns
- Opportunity to make an impact from day one
- Constantly learning, optimizing, and growing your skills
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Analyst engaging clients in the construction sector. Ensuring satisfaction and optimal use of innovative technology solutions.
Customer Success Representative at Reconomy providing operational support for international clients. Collaborating with internal teams and monitoring supplier performance in a hybrid work environment.
Customer Success Manager ensuring clients maximize DexoryView value and onboard successfully across UK and Europe. Develop strong relationships and provide training to key stakeholders while monitoring account health.
Customer Success Manager at an EdTech SaaS company managing customer renewals and support. Collaborating with leadership to drive engagement and retention in New York.
VP of Customer Success leading a region's CSM team to enhance customer engagement and retention. Focusing on talent development and operational efficiency within the Mastercard framework.
Head of Customer Success leading customer onboarding and retention at Fairing, a marketing attribution platform. Defining modern customer success functions leveraging AI and analytics.
Team Lead CRM responsible for strategic and operational management of customer relationship management at BLUME2000. Leading a team and developing innovative campaigns for customer loyalty.
Director of Transportation Customer Success at Cardinal Health overseeing logistics operations and customer satisfaction. Leading a global team responsible for optimizing deliveries and managing transport systems.
Customer Engagement Specialist at LexisNexis engaging with customers to drive adoption and support retention. Collaborating with teams to influence product value propositions for legal tech solutions.