General Manager overseeing Starbucks operations and team at Tulsa International Airport. Leading staffing, financial success, and compliance in a high-performance environment.
Responsibilities
Lead daily operations, including staffing, scheduling, and ensuring compliance with opening and closing procedures
Hire, train, and develop team members while fostering an inclusive, high-performance work environment
Ensures all staff recognize the importance of closing the restaurant to prepare the restaurant for opening, holding Shift Managers accountable for executing all closing and opening checklist/requirements
Monitor financial and operational goals, manage P&L, and allocate resources effectively to maximize results
Ensure full compliance with Starbucks brand standards and airport requirements
Oversee ordering, receiving, and inventory processes; resolve supply chain issues as needed
Maintain restaurant equipment and coordinate repairs or service to ensure smooth operations
Ensure compliance with audits and company standards while minimizing waste and supporting food donation programs
Train and coach team members to uphold brand standards and deliver exceptional customer experiences
Promote adoption of new technologies and ensure compliance with brand, landlord, and labor agreements
Implement creative strategies to drive revenue growth and operational excellence
Resolve customer and team issues with sound judgment, ensuring a positive store vibe and visual appeal
Provide ongoing feedback and implement marketing programs and promotional activities to boost sales
Maintain compliance with all health, safety, and sanitation standards; train staff on protocols and maintain a safe work environment
Work a flexible, rotating schedule that includes openings, peak dayparts, and varied operating hours for on-site leadership coverage
Requirements
Minimum 3 years of P&L management experience and 5–7 years in overall restaurant operations (QSR, casual dining, or similar complexity; union and non-union environments)
Previous Starbucks management experience is a plus
Proven ability to lead teams, delegate effectively, resolve issues, and manage multiple priorities in a fast-paced environment
Strong knowledge of food service operations, quality standards, and equipment; ability to quickly learn Hudson policies and Starbucks brand standards
Excellent communication skills with the ability to read, understand, and convey instructions, policies, menus, and brand requirements
Demonstrated success in driving operational and financial performance over multiple annual cycles.
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