About the role

  • Assistant Branch Manager at Fox Communities Credit Union managing team and branch operations. Ensuring service quality and compliance at Green Bay branch with member experience focus.

Responsibilities

  • Manage the day-to-day activities of the branch team members to meet established branch goals and service standards
  • Support and promote the Fox purpose, mission, vision, and values and the Member Experience programs
  • Assist the Regional Branch Manager with hiring, onboarding, and training of new team members
  • Support the growth and development of the branch team by partnering with department leaders
  • Monitor branch goals and operational measures, and work with the Regional Branch Manager to correct unsatisfactory results
  • Oversee service and staffing levels of the branch to ensure adequate coverage
  • Assist with organizing and leading monthly team meetings to discuss areas for improvement
  • Monitor all branch activities to ensure compliance with established credit union policies and procedures
  • Build strong member relationships and suggest relevant products and services
  • Ensure branch facilities are maintained appropriately
  • Process member transactions and account maintenance effectively

Requirements

  • A two-year college degree, or completion of a specialized course of study at a business or trade school, or relevant work experience
  • Previous financial industry experience is required
  • Previous leadership/management experience is required
  • Three to five years of similar or related experience
  • Professional, well-developed interpersonal skills necessary for supervising a team and servicing credit union members
  • Ability to successfully resolve conflict and problem solve
  • Strong time management, prioritization, and multitasking skills to meet deadlines
  • Highly organized and detail oriented
  • Ability to communicate effectively both verbally and in writing
  • Flexible availability, including rotating Saturdays
  • Ability to speak and translate fluent English and Spanish is a plus.

Benefits

  • Medical
  • Dental
  • Vision
  • Life
  • Short term and long-term disability insurance
  • 401k (Roth and Traditional) with company contributions including match
  • Paid time off
  • Caregiver leave
  • Paid Volunteer Time Off

Job title

Assistant Branch Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Associate's Degree

Location requirements

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