Assistant Branch Manager at Fox Communities Credit Union managing team and branch operations. Ensuring service quality and compliance at Green Bay branch with member experience focus.
Responsibilities
Manage the day-to-day activities of the branch team members to meet established branch goals and service standards
Support and promote the Fox purpose, mission, vision, and values and the Member Experience programs
Assist the Regional Branch Manager with hiring, onboarding, and training of new team members
Support the growth and development of the branch team by partnering with department leaders
Monitor branch goals and operational measures, and work with the Regional Branch Manager to correct unsatisfactory results
Oversee service and staffing levels of the branch to ensure adequate coverage
Assist with organizing and leading monthly team meetings to discuss areas for improvement
Monitor all branch activities to ensure compliance with established credit union policies and procedures
Build strong member relationships and suggest relevant products and services
Ensure branch facilities are maintained appropriately
Process member transactions and account maintenance effectively
Requirements
A two-year college degree, or completion of a specialized course of study at a business or trade school, or relevant work experience
Previous financial industry experience is required
Previous leadership/management experience is required
Three to five years of similar or related experience
Professional, well-developed interpersonal skills necessary for supervising a team and servicing credit union members
Ability to successfully resolve conflict and problem solve
Strong time management, prioritization, and multitasking skills to meet deadlines
Highly organized and detail oriented
Ability to communicate effectively both verbally and in writing
Flexible availability, including rotating Saturdays
Ability to speak and translate fluent English and Spanish is a plus.
Benefits
Medical
Dental
Vision
Life
Short term and long-term disability insurance
401k (Roth and Traditional) with company contributions including match
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