Client Success Manager at FIS driving value realization for a scaled client portfolio. Collaborating across teams to provide high - quality client support and product guidance.
About the role
- Account Manager responsible for client success and revenue growth in SaaS energy solutions. Building relationships, identifying opportunities, and ensuring customer satisfaction in the energy sector.
Responsibilities
- As an Account Manager, you will be the strategic owner of client accounts, ensuring long-term success and revenue growth.
- Serve as a consultative advisor, building relationships, identifying new opportunities, and expanding the account through cross-selling and upselling.
- Identify opportunities within existing accounts, ensuring DTN’s solutions continue to meet evolving customer needs.
- Build strong, trusted relationships with key stakeholders, acting as a strategic consultant.
- Maintain a deep understanding of client needs, challenges, and business objectives.
- Provide proactive recommendations, introducing new solutions that add value and drive engagement.
- Conduct regular business reviews with clients to uncover unmet needs.
- Collaborate closely with sales, marketing, and product teams to optimize client offerings.
- Negotiate contract renewals above a set threshold, ensuring continued success and profitability.
- Continuously analyze accounts for new business opportunities, leveraging industry insights and customer feedback.
Requirements
- 3 years of experience in software and/or SaaS sales
- 3+ years of experience in account management, consultative sales, or B2B client relations
- Strong understanding of the energy/refined fuels industry is preferred
- Exceptional communication, negotiation, and relationship-building skills
- Proven ability to drive revenue growth through cross-selling and upselling
- Self-motivated, with a strategic mindset and proactive approach to account management
- Proficiency in SFDC software for tracking leads and managing pipelines
- A consultative and professional approach to engaging with customers
- Ability to adapt quickly to changing circumstances
Benefits
- Competitive Salary
- Unlimited PTO
- Collaborative and dynamic work environment.
- Flexible working hours
- Competitive Medical, Dental and Vision Insurance Plans
- 6% 401K matching
- Unlimited access to 13k+ courses via learning platform to support employee career advancement
- Employee Assistance Program (EAP)
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