Outbound Customer Support Representative engaging leads through calls, SMS, and email for Muvr's B2C services. Handling proactive outreach and converting leads into booked jobs.
About the role
- Lead the Customer Experience Transformation at DS Smith
- Drive experience-led growth across North EMEA (Baltics and Nordics)
- Shape how customers perceive DS Smith, strengthen loyalty
- Deliver measurable improvements in satisfaction and service performance
- Own the sub-regional CX strategy and roadmap
- Translate the EMEA vision into actionable initiatives that deliver real business impact
- Lead the transformation to a new service model
- Ensure consistency and relevance across markets while championing the Voice of the Customer
- Boost NPS and other key metrics through innovative, customer-centric solutions
- Combine strategic thinking with hands-on delivery
- Govern the CX performance cycle
- Prioritize improvement projects
- Embedding differentiated service models for important customers
- Collaborate cross-functionally with Sales, Marketing, Design, and Operations
- Link employee experience to CX outcomes
- Build a culture that empowers frontline teams to deliver exceptional service
Requirements
- Business degree at BSC level or equivalent
- 5-7 years business experience, of which 4-5 years’ experience comes from commercial roles
- Experience in leading Customer Experience of large customers and / or experience in Business Development
- Experience and ability to work independently in Microsoft Office, Microsoft Dynamic
- Proven ability to intelligently operate and navigate in a multinational, corporate environment, profound experience working in matrix roles
- Experience with stakeholder management – proven ability to deal with stakeholders on senior management level and towards customers
- Strong communication and presentation skills – the right person will enjoy working collaboratively and creatively, with both Customers and colleagues
- Excellent language skills, oral and written, in English as well as one of our Baltic or Nordic languages.
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
HI
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