Director of Continuous Improvement leading initiatives and enhancing operations at Zeus Industrial Products. Responsible for strategic improvements across various departments to drive efficiency and excellence.
About the role
- Director of Commerce Solutions at Drive Medical leading B2B and DTC strategies. Overseeing digital platforms, integrations, and e-commerce experiences across SAP Commerce Cloud and Shopify.
Responsibilities
- Own the Digital Commerce Platform Strategy & Roadmap
- Deliver End-to-End Commerce Experiences (B2B + DTC)
- Platform Ownership: SAP Commerce Cloud, Shopify (HubSpot Support)
- Integration, Data, and Operational Reliability
- Analytics, Experimentation, and Growth
- Lead Delivery Through Offshore Development Team and 3rd Party Agencies
- Cross-Functional Stakeholder Leadership
Requirements
- 7–12+ years in Technical Product Management, Product Operations, Business Systems, Solutions Architecture, or Digital Platform Leadership, with demonstrated ownership of complex enterprise platforms.
- Proven ownership of cross-functional roadmaps spanning CRM + Marketing Automation + eCommerce + Product Data, ideally in B2B (distribution/manufacturing preferred).
- Demonstrated ability to operate as the 'connective tissue' across business and technical teams—driving outcomes even when platform ownership is fragmented or ambiguous.
- Deep, hands-on experience in SAP Commerce Cloud (Hybris) and Shopify (configuration, data models, and integration patterns).
- Working experience in one or more of the following is strongly preferred: HubSpot—lifecycle stages, segmentation, workflows, forms, email, CMS/analytics; Salesforce (Sales/Service Cloud): objects, automation, reporting, process design; Salsify (PIM): taxonomy, attribute governance, assets, syndication workflows; iPaaS/Middleware (MuleSoft, Boomi, Workato, Azure Integration Services, etc.): orchestration, monitoring, retries, error handling.
- Strong understanding of B2B and DTC commerce patterns: B2B: account hierarchies, roles/permissions, contract pricing, quotes/POs, invoicing/terms (as applicable); DTC: promotions, checkout constraints, payments, taxes/shipping, returns.
- Strong working knowledge of integration and data architecture, including: REST APIs, webhooks, batch feeds, event-driven patterns, authentication (OAuth/API keys), rate limits.
- Ability to define and operationalize lifecycle signals and instrumentation: Event taxonomies (view/search/cart/quote/order/case), naming conventions, required properties, attribution context.
- Execution & Delivery Leadership: Proven experience leading delivery in Agile/Scrum environments: backlog management, story readiness, sprint planning, release coordination, UAT strategy, post-launch validation.
- Exceptional ability to influence across Sales, Service, Marketing, eCommerce, and IT: resolves prioritization conflicts, drives governance, and makes decisions stick.
- Experience owning vendor outcomes end-to-end: scoping, SOW review, delivery oversight, QA standards, launch readiness, and ongoing operational accountability.
Benefits
- Competitive Benefits
- Paid Time Off
- 401(k) Savings Plan
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