Account Manager responsible for client relationships at DigiStream Investigations in Sacramento. Presenting investigative and intelligence solutions to clients to support fraud mitigation efforts.
About the role
- Head of Account Management in B2B marketing facilitating client success at Dreamdata. Driving revenue through strong client relations and team leadership while positioning for growth.
Responsibilities
- Conduct regular check-ins and account reviews with clients.
- Proactively identify and address client needs and concerns, escalating issues as needed.
- Identify and pursue upselling and cross-selling opportunities to expand client relationships.
- Collaborate closely with internal teams, including Sales, Product and Customer Success to ensure client success.
- Provide strategic support to clients, focusing on maximizing their return on investment.
- Monitor client platform usage and identify opportunities for optimization and growth.
- Prepare and deliver compelling client presentations and detailed performance reports.
- Maintain accurate and up-to-date client records within our CRM system.
- Own hiring, onboarding and training for new hires to the team.
Requirements
- 8+ years of experience within B2B SaaS, preferably MarTech or Big Data
- Minimum 5+ years of commercial experience, in new business, renewals, upsells and/or cross-sells
- 2+ years of management experience encouraged but not required
- A proven track record of driving revenue results for your customers and your company
- Strong presentation and negotiation skills, as well as a solid business acumen
- Entrepreneurial mindset and ability to work seamlessly across internal teams
Benefits
- **Compensation**: Total OTE of $175k+
- Base salary
- Variable retention bonus
- Commission on upsells/cross-sells
- **Growth Opportunities**: With success the team will grow larger and there will be more responsibilities.
- **Ownership**: Equity in a growing company.
- **Flexible Work Model**: A hybrid schedule balancing collaboration and flexibility.
- **Inclusive Culture**: Be part of a supportive and dynamic team making an impact in the B2B marketing space
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