Hybrid Head of Account Management

Posted last week

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About the role

  • Conduct regular check-ins and account reviews with clients.
  • Proactively identify and address client needs and concerns, escalating issues as needed.
  • Identify and pursue upselling and cross-selling opportunities to expand client relationships.
  • Collaborate closely with internal teams, including Sales, Product and Customer Success to ensure client success.
  • Provide strategic support to clients, focusing on maximizing their return on investment.
  • Monitor client platform usage and identify opportunities for optimization and growth.
  • Prepare and deliver compelling client presentations and detailed performance reports.
  • Maintain accurate and up-to-date client records within our CRM system.
  • Own hiring, onboarding and training for new hires to the team.

Requirements

  • 8+ years of experience within B2B SaaS, preferably MarTech or Big Data
  • Minimum 5+ years of commercial experience, in new business, renewals, upsells and/or cross-sells
  • 2+ years of management experience encouraged but not required
  • A proven track record of driving revenue results for your customers and your company
  • Strong presentation and negotiation skills, as well as a solid business acumen
  • Entrepreneurial mindset and ability to work seamlessly across internal teams

Benefits

  • **Compensation**: Total OTE of $175k+
  • Base salary
  • Variable retention bonus
  • Commission on upsells/cross-sells
  • **Growth Opportunities**: With success the team will grow larger and there will be more responsibilities.
  • **Ownership**: Equity in a growing company.
  • **Flexible Work Model**: A hybrid schedule balancing collaboration and flexibility.
  • **Inclusive Culture**: Be part of a supportive and dynamic team making an impact in the B2B marketing space

Job title

Head of Account Management

Job type

Experience level

Lead

Salary

$175,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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