Hybrid IT Executive Support Analyst

at Dow

• Job title: IT Executive Support Analyst
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Midland, United States

About the role

• IT Executive Support Analyst providing analytical support to Dow Executives. Troubleshoots technology and manages Audio Visual equipment for senior leadership meetings.

Responsibilities

• Support presentations and equipment for senior leadership meetings and events at Midland headquarters and remote sites.
• Maintain Audio Visual equipment for Midland based executive spaces and manage the lifecycle of the equipment.
• Coordinate with other Dow technology teams, Collaboration Services, Network Services, and Mobile Services to ensure all required services are available when required.
• Troubleshoot and resolve technical issues with workstations, mobile devices, printers, and IT resources.
• Support Executive events around the world and work with various vendors. (Leadership Summit, Strategy Week, Board Meetings)

Requirements

• A minimum of a bachelor’s degree or relevant military experience at or above a U.S. E5 ranking or Canadian Petty Officer 2nd Class or Sergeant or 3 years relevant experience in lieu of a Bachelor's degree
• Minimum 2 years of experience working with executive level clients
• Presentation and meeting technology expertise
• Competent in computer operating systems, applications, networking, and mobile devices
• Ability to coordinate external suppliers to achieve successful events
• Ability to work with all levels of organization from operators to CEO
• Strong level of capability in Audio Visual
• Flexibility to support users 24/7 as issues occur
• Ability to travel for remote events and support
• Experience in Audio Visual control systems (preferred)
• Experience with collaboration technology (Teams, Zoom, WebEx)
• Microsoft certification(s) desirable
• Ability to evaluate, develop strategy, and implement technology plans
• A bachelor’s degree in communications, Information Technology Management or Broadcasting is preferred

Benefits

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
• Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs.
• Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer: Transportation allowance (availability varies depending on location) Meal subsidiaries/vouchers (availability varies depending on location) Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)