Assist the PDL Supply Chain Planning team at Alfa Laval with supply and demand analysis, operations support, and cross - functional collaboration throughout the transformation.
About the role
- Technical Support Associate providing assistance to hearing care professionals and troubleshooting technical inquiries for Sonova's hearing solutions. Join a collaborative team in improving audiological customer support.
Responsibilities
- Handle technical product enquiries, issues and troubleshooting for hearing care professionals quickly and effectively
- Support internal colleagues with technical queries or issues
- Provide assistance with fitting software and Noah system
- Provide audiological advice on hearing instrument fittings in collaboration with the wider Audiology team
- Engage in continued professional development to ensure up-to-date clinical, product, software and industry knowledge
- Occasionally carry out soak testing and product fault testing via Sonova Service Center
- Attend and assist with new launches and regular training sessions for internal and external customers
Requirements
- Experience in audiology or hearing care background
- Strong communication and interpersonal skills with the ability to present information and resolve conflicts effectively
- Ability to work independently on initiatives while supporting other team members, and to manage multiple tasks and priorities effectively
- Analytical mindset with the ability to interpret technical data and think conceptually
- Reliable, conscientious, and result oriented
Benefits
- Attractive salary
- Annual bonus
- Employee assistance program
- 5 weeks of annual leave plus bank holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Support Engineer developing and maintaining the Takedown service within the TNT team. Collaborating with internal stakeholders for enhanced support and documentation.
Support Engineer providing customer support for Mixpanel users, resolving technical challenges and enhancing product decisions. Collaborating with the product team while mentoring new members in a hybrid work environment.
Technical Support Specialist supporting enterprise customers on Coupa's spend management platform. Managing customer inquiries and leveraging technical acumen to drive successful outcomes in a collaborative team environment.
Demo Support Engineer at Coupa translating complex capabilities into compelling business outcomes. Supporting sales velocity and maintaining technical collaboration using AI tools.
Technical Customer Support Analyst educating clients on blockchain solutions provided by Elliptic. Supporting customer satisfaction through training and integration management in a hybrid role.
Technical Customer Support Analyst resolving client inquiries and supporting onboarding in the B2B SaaS crypto industry. Collaborating with product teams and driving customer satisfaction in New York.
Technical Customer Support Analyst at Elliptic managing customer inquiries and onboarding processes. Leading the integration of complex technical products in the crypto industry.
Tier II Technical Support Specialist at Accelo enhancing customer experiences through expert - level technical support and problem - solving in professional services management.
Technical Support Representative for BCM One to assist customers with VoIP and SIP technology issues. Troubleshooting, documenting, and providing excellent customer support within a hybrid work environment.