Customer Success Supervisor overseeing client interactions and satisfaction at SolarGrid, leading a team and ensuring client retention with positive support.
About the role
- Customer Success Manager leading client journeys for an innovative SaaS company in Brazil. Focused on client retention and technical implementation with high-touch relationships.
Responsibilities
- Be the strategic focal point for the portfolio, ensuring active follow-up, smooth communication, and continuous value delivery
- Conduct onboardings, trainings, and follow-up rituals focused on retention and expansion
- Lead technical implementation projects, coordinating with internal teams and ensuring deadlines and quality
- Identify upsell, renewal, and churn risk opportunities based on data, active listening, and success metrics
- Work with indicators such as NPS, CSAT, CES, and Health Score, proposing continuous improvement actions
- Act as the client's partner in problem resolution with a consultative, agile, and delivery-oriented approach.
Requirements
- At least 2 years of experience as a CSM (or similar role), preferably in SaaS or technology companies
- Background in managing mid- or high-touch portfolios, ensuring retention, adoption, and satisfaction
- Ability to lead strategic meetings, train clients, and lead technical implementations
- Experience in negotiation, conflict management, and consultative relationship building
- Strong verbal and written communication, organization, and analytical mindset
- Availability to work hybrid in Esteio (1 to 2 days per week).
Benefits
- Meal allowance of R$35.00/day
- Transportation voucher or commuting allowance
- Doctor Clin health plan (20% co-payment after 3 months)
- Productivity bonus
- Day off on your birthday
- Creative, collaborative environment with autonomy to test ideas and propose improvements.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
PavementSoft Partner Success Agent providing service and support to partners using PavementSoft. Troubleshooting issues and maximizing their use of the platform.
Customer Success Manager ensuring clients realize the full value of Proofpoint’s cybersecurity products. Advocating for customers and guiding them for optimal security solutions and deployments.
Scaled Customer Success Manager leading onboarding and account management for SMB customers at Fyxer AI startup. Driving retention and expansion with a commercial focus in a fast - paced environment.
Manager of Client Success team ensuring effective client management from deployment to renewal. Driving product adoption and collaboration with cross - functional teams for customer satisfaction.
Strategic Customer Success Manager at Wisedocs enhancing partnerships with insurance carriers. Leading complex customer relationships and driving long - term value in claims workflows.
Customer Success Escalation Lead onboarding expanding customers at Magnet Forensics. Delivering technical support and facilitating early - stage adoption of digital forensics products.
Digital Customer Success Manager enhancing customer engagement for leading digital investigative software company. Focusing on designing customer journeys and ensuring customer satisfaction through digital - first strategies.
Customer Success Manager responsible for EMEA accounts at AutogenAI, ensuring customer satisfaction through strong relationships and product advocacy. Collaborating with internal teams to enhance customer experience and drive growth.
Web developer for CRM and customer service solutions at atlantis dx GmbH in Hamburg. Involves PHP and JavaScript for SugarCRM and Zendesk customization and integration.