Admissions Analyst overseeing student admissions processes for Inspired Schools in Brazil. Engaging with families, managing enrollment metrics, and collaborating with educational teams.
About the role
- Customer Success Manager leading client journeys for an innovative SaaS company in Brazil. Focused on client retention and technical implementation with high-touch relationships.
Responsibilities
- Be the strategic focal point for the portfolio, ensuring active follow-up, smooth communication, and continuous value delivery
- Conduct onboardings, trainings, and follow-up rituals focused on retention and expansion
- Lead technical implementation projects, coordinating with internal teams and ensuring deadlines and quality
- Identify upsell, renewal, and churn risk opportunities based on data, active listening, and success metrics
- Work with indicators such as NPS, CSAT, CES, and Health Score, proposing continuous improvement actions
- Act as the client's partner in problem resolution with a consultative, agile, and delivery-oriented approach.
Requirements
- At least 2 years of experience as a CSM (or similar role), preferably in SaaS or technology companies
- Background in managing mid- or high-touch portfolios, ensuring retention, adoption, and satisfaction
- Ability to lead strategic meetings, train clients, and lead technical implementations
- Experience in negotiation, conflict management, and consultative relationship building
- Strong verbal and written communication, organization, and analytical mindset
- Availability to work hybrid in Esteio (1 to 2 days per week).
Benefits
- Meal allowance of R$35.00/day
- Transportation voucher or commuting allowance
- Doctor Clin health plan (20% co-payment after 3 months)
- Productivity bonus
- Day off on your birthday
- Creative, collaborative environment with autonomy to test ideas and propose improvements.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Web Developer creating CRM and Customer Service solutions at atlantis dx GmbH. Involving in their development using PHP, JavaScript, and various web technologies in a hybrid environment.
Customer Success Manager ensuring success of Meltwater's valued customers through product adoption and user training. Collaborating with account managers to drive customer satisfaction and grow accounts.
Student Assistant in Customer Success for a growing SaaS startup helping restaurants digitalize inventory processes. Onboarding clients, product support, and improving internal processes.
Client Success Manager working with cross - functional teams to ensure client satisfaction in Pharmacy Benefit Management. Collaborating with internal and external stakeholders for optimal outcomes.
Partner Success Manager responsible for driving sales opportunities for AVANT Trusted Advisors. Supports Trusted Advisors via calls, meetings, and email, while managing the sales process through CRM.
Customer Success Manager at Choco managing distributor accounts and ensuring customer satisfaction. Leading onboarding and ongoing product adoption in a fast - paced SaaS environment.
Customer Success Manager ensuring maximum client value at fintech company. Leading onboarding, relationship management, and cross - functional collaboration to enhance customer experience.
Customer Success Representative resolving inquiries via phone and chat. Educating and assisting customers to ensure a positive experience while building strong relationships.
Client Success Manager driving client satisfaction and solution adoption for fintech solutions. Collaborating with teams to achieve business goals and minimizing churn risk across client relationships.