Hybrid US First Lines Control Manager

at Domestic & General

• Job title: US First Lines Control Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Norwalk, United States

About the role

• U.S. First Line Controls Manager leading risk management and operational control activities. Overseeing documentation, compliance, and collaboration with cross-functional teams in the company's U.S. operations.

Responsibilities

• Oversee the identification, documentation, and testing of first-line controls across key business processes.
• Ensure operational teams understand and execute their control responsibilities.
• Lead periodic risk assessments and control self-assessments (RCSAs).
• Maintain governance to enhance process maps, standard operating procedures (SOPs), and risk/control matrices (RCMs).
• Coordinate with second- and third-line teams on audits, reviews, and compliance requirements.
• Track remediation plans, monitor deadlines, and ensure timely closure of control gaps.
• Develop reporting on control health, issues, KPIs, emerging risks, and operational performance.
• Partner with cross-functional teams to embed controls in new initiatives.
• Manage risk events

Requirements

• Proven experience in first-line risk management, controls management, or operational risk within a regulated environment.
• Strong understanding of risk and control frameworks, including RCSAs, SOPs, RCMs, and process mapping.
• Demonstrated ability to design, document, and test operational controls across multiple business processes.
• Experience working with second- and third-line teams (e.g., Risk, Compliance, Internal Audit).
• Skilled in identifying control gaps, developing remediation plans, and driving timely resolution.
• Strong analytical skills with the ability to interpret data, identify trends, and produce clear, insightful reporting on control health and KPIs.
• Excellent stakeholder management skills with the ability to influence operational leaders and embed control responsibilities across teams.
• Ability to manage risk events, conduct root-cause analysis, and implement corrective actions.
• Strong organizational and project management capabilities with the ability to prioritise, manage deadlines, and work independently.
• High attention to detail and a commitment to maintaining robust governance and accurate documentation.
• Proficiency with risk management tools, workflow systems, or GRC platforms.

Benefits

• Tailored support and training throughout your time at Domestic & General
• Clear career progression opportunities