Account Manager developing top clients in a family - owned business with a focus on growth. Handling proposals, coordinating projects, and ensuring a high level of customer service.
About the role
- Account Manager leading commercial relationships for mid-to-large London insurance clients using a SaaS platform. Focused on account retention, renewals, and revenue growth.
Responsibilities
- Own a portfolio of 5 to 8 strategic accounts, maintain account plans and track health metrics
- Drive on-time renewals, prepare renewal proposals, and proactively mitigate churn risks
- Identify, qualify and progress upsell and cross-sell opportunities in partnership with Sales; support commercial negotiations to close deals
- Run quarterly business reviews, executive briefings and adoption workshops to demonstrate ROI and strengthen relationships
- Act as the client advocate internally to influence product priorities, implementation timelines and support SLAs
- Keep CRM updated, maintain accurate forecasts, and produce concise account health reports
- Coordinate escalations and ensure timely resolution with Support and Professional Services
Requirements
- 3–6 years in B2B account management, customer success or commercial roles
- Proven track record managing renewals and contributing to account growth
- Exceptional interpersonal and presentation skills; comfortable engaging senior stakeholders across underwriting, broking, operations and IT
- Highly organised, proactive, consultative, and relationship-driven
- Familiarity with the London insurance market (insurers, Lloyd’s, brokers, MGAs) is highly desirable
- Proficient with Hubspot, Salesforce or similar CRM, Excel/Sheets, PowerPoint and basic reporting
Benefits
- 25 days Annual Leave
- Private pension
- Bonus scheme
- Private health
- Life assurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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