Hybrid Account Management Director

at dLocal

• Job title: Account Management Director
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Shanghai, China

About the role

• Account Management Director overseeing global client accounts at dLocal. Driving revenue growth through upselling and managing high-performing teams in a fintech environment.

Responsibilities

• Manage and grow a portfolio of strategic client accounts across global markets.
• Build strong, long-term relationships with clients by understanding their needs and delivering tailored solutions.
• Lead and mentor a team, setting clear goals and supporting their professional growth.
• Identify opportunities to upsell and cross-sell additional products and services to existing clients.
• Collaborate with internal teams to ensure the successful delivery of our solutions.
• Serve as a regional expert, providing insights to support the broader sales and account management strategy.
• Represent the company at industry events, conferences, and through professional networking.
• Contribute to the development and implementation of growth-oriented operational strategies.

Requirements

• 6+ years of B2B sales or account management experience, preferably in a tech or fintech company.
• Proven experience leading and managing teams, with a focus on performance, development, and collaboration.
• Demonstrated success in upselling and cross-selling within existing accounts.
• Excellent relationship-building, communication, and negotiation skills—especially with senior stakeholders.
• Ability to manage multiple complex projects and accounts simultaneously with attention to detail.
• A well-established business network and experience developing strategic partnerships.
• Willingness to take smart risks backed by deep customer understanding and solid strategy.
• Fluency in Mandarin and English is required.

Benefits

• Flexibility: we have flexible schedules and we are driven by performance.
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
• Learning & development: get access to a Premium Coursera subscription.
• Language classes: we provide free English, Spanish, or Portuguese classes.
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!