Account Manager at Bihr, managing customer relationships and expanding market presence in Northeast Netherlands. Involved in sales plans and customer satisfaction initiatives.
About the role
- Account Management Director overseeing global client accounts at dLocal. Driving revenue growth through upselling and managing high-performing teams in a fintech environment.
Responsibilities
- Manage and grow a portfolio of strategic client accounts across global markets.
- Build strong, long-term relationships with clients by understanding their needs and delivering tailored solutions.
- Lead and mentor a team, setting clear goals and supporting their professional growth.
- Identify opportunities to upsell and cross-sell additional products and services to existing clients.
- Collaborate with internal teams to ensure the successful delivery of our solutions.
- Serve as a regional expert, providing insights to support the broader sales and account management strategy.
- Represent the company at industry events, conferences, and through professional networking.
- Contribute to the development and implementation of growth-oriented operational strategies.
Requirements
- 6+ years of B2B sales or account management experience, preferably in a tech or fintech company.
- Proven experience leading and managing teams, with a focus on performance, development, and collaboration.
- Demonstrated success in upselling and cross-selling within existing accounts.
- Excellent relationship-building, communication, and negotiation skills—especially with senior stakeholders.
- Ability to manage multiple complex projects and accounts simultaneously with attention to detail.
- A well-established business network and experience developing strategic partnerships.
- Willingness to take smart risks backed by deep customer understanding and solid strategy.
- Fluency in Mandarin and English is required.
Benefits
- Flexibility: we have flexible schedules and we are driven by performance.
- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.
- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.
- Learning & development: get access to a Premium Coursera subscription.
- Language classes: we provide free English, Spanish, or Portuguese classes.
- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
- dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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