Collections Agent responsible for making and receiving calls regarding client accounts and product updates. Engaging with customers to resolve issues and improve account retention.
About the role
- Collections and End of Lease Specialist managing accounts for Philips Medical Capital. Executing timely collections and operational support processes for customer contracts.
Responsibilities
- Manage assigned contacts with internal customers and end users, within the rules and regulations of PMC to achieve speedy, accurate and high-quality handling of the contract administration and operational support processes.
- Collection calls to ensure a low delinquency in the portfolio, both standard accounts and those in renewal.
- Work to resolve issues that prevent timely payments by customers on assigned accounts, collaborating with Sales, Legal and other relevant departments.
- Negotiate on FMV and $1 out extensions for customers with a good pay history.
- Manage remarketing of returned assets not limited: soliciting bids, awarding sales, coordinating removal, resolving missing or damages items, CAMS compliance, posting inventory sales.
- Execute, check, and monitor the billing process in order to ensure correct and timely billing and maximize the fee income.
- Provide internal upgrade quotes, and buyout quotes.
- Enforce renewal provisions of lease contracts.
- (this position is also the remarketer) Continue all necessary actions to collect payments, assist customers and/or terminate accounts, in order to maximize returns and close the case.
- Process contract adjustments per authority matrix.
- Complete required compliance training by due dates
Requirements
- 3-6 years’ experience in a customer service/collections role.
- Strong Analytical skills are required.
- Bachelor’s degree preferred.
- Legal and business economics knowledge (products, insolvency, bankruptcy).
- Experience & knowledge in the leasing & finance sector.
- Negotiating skills.
- Ability to execute collection activities in collaboration with others under supervision of team leader.
- Operates and thinks within well-defined processes and procedures.
Benefits
- Two working days per year volunteering for a local charity.
- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
- Flexible hours with possibility to work from home
- Career development opportunities: online learning, member development programs.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Credit Analyst supporting the Credit Manager with administering credit and collections at Bridgestone. Focusing on compliance, collaboration, and continuous improvement in credit processes.
Credit Controller responsible for managing accounts receivable at a global legal business. Collaborating with clients and internal teams to ensure timely payments and smooth customer experience.
Collections Associate II supporting customers via phone, email, and instant message. Working for a top fintech company in St. Petersburg, FL or Jacksonville, FL.
Credit & Collections Manager overseeing customer credit management and cash collections at Mondelēz International. Managing risk, analyzing data, and leading the C&C process for Latin America.
Credit & Collections Analyst managing bill - to - cash and customer credit operations at Mondelēz International. Resolving complex queries, debt collections, and collaborating with sales teams.
SIGINT Analyst leveraging signal intelligence analysis to enhance UAS operations. Collaborating with team members to identify and exploit communications related to UAS activities.
Collections Specialist evaluating customer orders and account status for Parts Town, a distributor of restaurant parts. Engaging with customers and collaborating with team to drive cash and revenues.
Manager overseeing Credit & Collections department at Comcast. Develops strategies and manages team performance for collections effectiveness.
Credit Analyst supporting credit and collections processes while collaborating with internal teams at Bridgestone. Focusing on improving processes and ensuring compliance across EMEA entities.