Customer Service Specialist providing debt negotiation for telecom products and services. Offering solutions via active/receptive voice support in São Caetano do Sul, Brazil.
About the role
- Collections and End of Lease Specialist managing accounts for Philips Medical Capital. Executing timely collections and operational support processes for customer contracts.
Responsibilities
- Manage assigned contacts with internal customers and end users, within the rules and regulations of PMC to achieve speedy, accurate and high-quality handling of the contract administration and operational support processes.
- Collection calls to ensure a low delinquency in the portfolio, both standard accounts and those in renewal.
- Work to resolve issues that prevent timely payments by customers on assigned accounts, collaborating with Sales, Legal and other relevant departments.
- Negotiate on FMV and $1 out extensions for customers with a good pay history.
- Manage remarketing of returned assets not limited: soliciting bids, awarding sales, coordinating removal, resolving missing or damages items, CAMS compliance, posting inventory sales.
- Execute, check, and monitor the billing process in order to ensure correct and timely billing and maximize the fee income.
- Provide internal upgrade quotes, and buyout quotes.
- Enforce renewal provisions of lease contracts.
- (this position is also the remarketer) Continue all necessary actions to collect payments, assist customers and/or terminate accounts, in order to maximize returns and close the case.
- Process contract adjustments per authority matrix.
- Complete required compliance training by due dates
Requirements
- 3-6 years’ experience in a customer service/collections role.
- Strong Analytical skills are required.
- Bachelor’s degree preferred.
- Legal and business economics knowledge (products, insolvency, bankruptcy).
- Experience & knowledge in the leasing & finance sector.
- Negotiating skills.
- Ability to execute collection activities in collaboration with others under supervision of team leader.
- Operates and thinks within well-defined processes and procedures.
Benefits
- Two working days per year volunteering for a local charity.
- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
- Flexible hours with possibility to work from home
- Career development opportunities: online learning, member development programs.
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