Buying/Merchandising Administrator supporting Buying Team in accessories department at QVC. Managing purchase orders and vendor communications in a hybrid work environment.
About the role
- DLA Piper Sr Manager of Billing Administration managing Legal Billing Administrative Team. Overseeing e-Billing, service desk, and operations support to optimize service delivery standards.
Responsibilities
- Manages the performance of a consolidated Legal Billing Administrative Team responsible for areas such as e-Billing, Accounting Service Desk, Matter Creation, Rates Administration, and various Operations Support teams / processes to meet and exceed service delivery standards of a large dynamic legal billing department.
- Responsible for evaluating individual performance throughout the year and preparing annual performance evaluations.
- Ensures first-level support for all clients is timely, accurate, and complete.
- Reviews, aggregates, and communicates relevant, critical service trending data to Billing leadership to assist with overall billing effectiveness.
- Responsible for ensuring the team meets or exceeds performance standards and metrics.
- Creates an environment of continual process improvement.
- Evaluates, plans, and implements improvements in business processes and practices.
- Regularly communicates with and solicits feedback from all Billing teams to continually refine and improve performance.
- Proactively identifies automation opportunities and technology improvements to billing tools; prioritizes efforts and drives improvement tasks to completion.
- Executes process improvement solutions to billing problems, using data analysis and optimization tools to support strategic process improvement plans.
- Establishes and enforces support policies, including service level agreements, escalation processes, ticket handling, and customer satisfaction monitoring and measurement.
- Works closely with e-Billing staff on new client e-billing set-up.
- Reviews new entries for accuracy and ensures all relevant data has been entered.
- Ensures billing rates are entered correctly. Monitors for accuracy and updates.
- Leads a variety of different projects.
- Develops plans, schedules, and resources aimed at expanding service delivery, including the development of new technology.
Requirements
- Two plus years' experience managing second tier managers supporting administration and service staff in a high-traffic, first level contact Legal Billing Customer Service setting.
- Must have experience working with, establishing standards for, and managing a networked tracking system to create, manage, report on and resolve call tickets and escalate support requests.
- In-depth understanding of Service Desk operations and using telephone and email support techniques particularly in the area of assisting users with immediate response requirements.
- Working knowledge of Financial Systems, specifically familiarity with invoice creation and electronic invoicing in legal systems such as Elite or Aderant.
- Must have strong proficiency in Microsoft Office.
- Strong communication and interpersonal skills required to interact with staff and timekeepers.
- Must be a strategic, creative and innovative thinker.
- Must be team-oriented and have ability to work effectively and collaboratively in a fast-paced environment which may require long hours to meet workload needs.
- Must have strong attention to detail.
- Ability to troubleshoot and resolve complex problems required.
- Must have proven analytical skills.
- Has ability to work independently and is able to take direction well.
- Has ability to lead and manage a diverse team and provide training and guidance to ensure consistent application of billing procedures across the team.
- Must exercise sound judgment and decision-making skills.
Benefits
- medical/dental/vision insurance
- 401(k)
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
IT - Systemadministrator focusing on application support and compliance with NIS2 guidelines at eWaste Innovation Team. Emphasizing IT skills for sustainable environmental processes.
Operations Coordinator managing customer and supplier transactions at ANDRITZ GROUP in Jubail Industrial City. Handling ERP master data and customer inquiries with attention to detail.
Mainframe Storage Administrator at Kyndryl solving complex problems and managing data for clients. Collaborate with technicians in delivering solutions across multiple industries and technologies.
IT Administrator at a specialized bank resolving technical issues and administering MS365 tenant. Addressing user concerns and maintaining office technology for enhanced efficiency.
Commission Administrator responsible for calculating commissions and handling queries for sales and channel partners. Collaborating with internal teams to ensure clarity and accuracy in financial processes.
Site Administrator overseeing gate passes and administration for a site - based project in Riyadh. Responsible for coordinating with personnel and ensuring compliance with safety protocols.
Administrator in Service Goldschmiede managing repairs and guarantees for CHRIST, the leading omnichannel jeweler. Engage with customers through various service channels and ensure quality control in repairs.
Administration of iTWO environment and support for users within a construction engineering firm. Role includes training users, managing software development, and ensuring quality assurance processes.
Director of Global Administration at Duke University managing global program support operations. Ensuring alignment with international strategies and service excellence for faculty, students, and staff.