Customer Service Representative for DEXIS responding to customer inquiries and managing data. Collaborating with teams while providing excellent service to US/Canadian customers.
About the role
- Customer Support Agent assisting guests and groups with bookings at famous Berlin museums. Responsible for quality standards and communication between departments.
Responsibilities
- You advise teachers, group leaders and tour operators on the museum’s offerings and enter bookings for tickets and guided tours into our reservation system
- You assist our guests by phone and email in a friendly and professional manner so that no organizational questions remain unanswered
- You are responsible for maintaining and improving quality standards in customer communication
- You act as the interface between Customer Support, Sales and Operations Management
- You create guidelines, workflows and internal documents to ensure service quality
Requirements
- Completed commercial training, a relevant degree, or several years of professional experience
- Experience in customer support, service, booking or reservations
- Structured and focused approach to working with digital systems
- Strong communication skills, both verbal and written
- Excellent customer and service orientation
- Very good German and good English skills
- Willingness to work on weekends and public holidays when required
Benefits
- Modern, innovative company with a committed team
- Central workplace at Potsdamer Platz
- Free admission for friends & family
- Company pension plan
- Team events
- Free beverages (specialty coffees)
- Employee discount on all café and shop products
- Employee discounts via Corporate Benefits
- Subsidy for BVG company ticket (public transport)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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