Claims Representative managing low to moderate complexity commercial claims for CNA. Investigating claims and updating customers while ensuring company protocols are followed.
About the role
- Claims Specialist coaching Claim Advisors in insurance contracts and policy adherence. Enhancing skills and resolving claims while collaborating with stakeholders across operations.
Responsibilities
- Coach claims advisors on the application of various insurance contracts
- Ensure adherence to the company's policies, procedures, and best practices
- Help claims advisors develop their technical skills
- Analyze and approve claims settlements
- Conduct research and propose solutions to conflicts
- Foster working partnerships with CRC Section Managers
- Engage with stakeholders throughout operations
- Handle a limited inventory of own files to assist operations
- Participate in compliance activities such as call monitoring and claim audits
Requirements
- College diploma in a related field
- A minimum of three years of relevant experience
- Please note that other combinations of qualifications and relevant experience may be considered
- Decision quality
- Situational adaptability
- Trade Union (If applicable)
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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