Property Claims Representative managing a personal caseload of property claims at Hastings Insurance. Investigating and resolving claims while providing customer support.
About the role
- Personal Lines Claims Specialist responsible for managing auto and property claims at Zurich Canada. Delivering exceptional service and support as a trusted partner for customers during challenging times.
Responsibilities
- Manage personal lines auto and property claims from start to finish
- Investigate and evaluate claims to determine coverage, liability, and damages
- Proactively communicate with customers, brokers, and partners throughout the claims lifecycle
- Apply negotiation strategies and decision-making skills to resolve claims fairly and effectively
- Leverage tools like Mitchell Work Center and Guidewire to assess damages and manage cases
- Maintain accurate documentation and ensure compliance with provincial laws and Zurich’s best practices
- Support fraud detection, subrogation efforts, recovery, and salvage processes
- Deliver exceptional customer experience and uphold Zurich’s commitment to service excellence
Requirements
- 2+ years of experience in auto or property claims (or equivalent education + training)
- Solid understanding of insurance policy wordings, provincial regulations, and repair processes
- Tech-savvy with Microsoft Office and claims platforms
- Strong written and verbal communication skills
- Detail-oriented and organized, with the ability to juggle multiple files
- Bilingual (English/French) is a strong asset, and required for Quebec-based roles
Benefits
- Comprehensive health/benefits plan
- Minimum of four weeks of vacation per year
- Four personal days per year to be used at discretion
- Access to a comprehensive range of training and development opportunities
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