Personal Lines Claims Specialist responsible for managing auto and property claims at Zurich Canada. Delivering exceptional service and support as a trusted partner for customers during challenging times.
About the role
- Workers’ Compensation Claims Specialist at Zurich handling multi-party personal or commercial line claims. Focused on efficient and effective customer-centric claims service.
Responsibilities
- Document claims file by accurately capturing and updating claims data/information
- Exercise judgment to determine liability by gathering and analyzing relevant facts; utilizing applicable law
- Exercise judgment to determine policy verification and coverage determination
- Work to have a timely resolution to claims by developing case strategy
- Establish timely reserves and perform ongoing review throughout claims cycle
- Assess damages by calculating applicable damages or range of damages allowed by law
- Negotiate settlement of claim by establishing appropriate negotiation strategy
- Meet quality standards by following best practices
Requirements
- Bachelor’s Degree and 6 or more years of experience in the Claims and/ or Litigation Management area
- Juris Doctor and 2 or more years of experience in the Claims and/ or Litigation Management area
- Zurich Certified Insurance Apprentice, including an Associate Degree with 6 or more years of experience in the Claims and/ or Litigation Management area
- Completion of Zurich Claims Training Program and 6 or more years of experience in the Claims and/ or Litigation Management area
- High School Diploma Equivalent and 8 or more years of experience in the Claims and/ or Litigation Management area
- Must obtain and maintain required adjuster license(s)
- Microsoft Office experience
- Knowledge of insurance regulations, markets and products
Benefits
- Competitive pay
- Comprehensive benefits for employees and their families
- Bonuses and merit increases
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