About the role

  • Multiline Claims Specialist investigating and resolving multiline insurance claims with a focus on member satisfaction. Collaborating with internal and external stakeholders within a hybrid work environment.

Responsibilities

  • Investigate and evaluate claims across multiple lines of business (property, auto, and liability)
  • Review claim documentation, policy wording, endorsements, and supporting evidence to confirm eligibility and compliance
  • Communicate with claimants, insureds, witnesses, brokers, and third parties to gather required information and explain claims processes and decisions
  • Negotiate settlements in accordance with policy provisions and delegated authority
  • Identify claims requiring escalation, litigation, or external expertise and provide recommendations to management and legal counsel
  • Participate in litigation support activities, including file preparation, consultations with counsel, and attendance at hearings where required
  • Handle Property, Liability, Accident Benefits and Bodily Injury claims as required
  • Provide technical guidance and interpretation of policy coverage, exclusions, and conditions to ensure consistent claims handling
  • Review and analyze complex or escalated claims files to ensure adherence to internal standards, regulatory requirements, and best practices
  • Support consistency in reserving practices and submit claim liability information to actuarial or leadership teams as required
  • Assist in resolving claims-related complaints and appeals requiring advanced technical review
  • Act as a resource for staff on coverage interpretation and adjusting practices, including property, auto, and liability claims
  • Review claims processes, procedures, and workflows to identify opportunities for efficiency, accuracy, and quality improvement
  • Ensure claims handling aligns with company policies, procedures, and applicable legislation and regulatory standards
  • Prepare reports and analyze claims data to support monitoring, quality assurance, and management decision-making
  • Contribute to training initiatives, documentation, and knowledge sharing related to complex claims handling and policy interpretation

Requirements

  • Post-secondary education in insurance, business, or a related field
  • Minimum 5–7 years of progressive experience in multiline insurance claims
  • Strong technical knowledge of insurance policy wording, coverage analysis, liability determination, and claims reserving
  • Experience handling complex, high-value, or escalated claims and supporting litigation-related activities
  • Familiarity with Ontario insurance legislation, regulatory requirements, and industry best practices
  • Knowledge of Ontario insurance legislation across multiple lines of business, including Property, Auto, Liability, and Accident Benefits
  • Professional insurance designation (e.g., CIP, FCIP, or working toward) is strongly preferred
  • Excellent analytical, communication, and negotiation skills

Benefits

  • Health insurance
  • Professional development opportunities
  • Paid time off
  • Flexible work arrangements

Job title

Claims Specialist

Job type

Experience level

Mid levelSenior

Salary

CA$65,000 - CA$95,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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