Customer Success Specialist at GeoVictoria ensuring effective platform use and customer satisfaction. Engaging clients in Santiago, Chile to foster relationships and promote growth.
About the role
- Manager, Client Success for Amplifi, overseeing dentsu accounts and delivering media effectiveness and efficiency. Leading client engagement through strong communication and collaboration with team members.
Responsibilities
- Understand the demands, goals, and strategic tone of assigned dentsu client accounts to service their needs
- Identify alternative income opportunities for assigned dentsu clients to sell through Amplifi product offerings
- Ensure client deadlines and deliverables are completed in an accurate and timely manner
- Working knowledge of Amplifi commercial partnerships deal terms i.e. inclusions and exclusions for correct activation across assigned dentsu clients
- Develop relationships with commercial partners to understand their offerings and how they support Amplifi product offerings
- Confidently lead monthly meetings and process meetings for assigned dentsu client accounts
- Collaborate with Revenue Operations to make sure that campaign data is up to date and billings are going out correctly
- Mediaocean Toolkit expert who can teach Associates and Senior Associates how to properly maintain campaign schedules
- Delegate campaign tasks to Associates and Senior Associates where applicable
- Act as a resource for Associates and Senior Associates for advice, council, and mentorship
- Ability to break down escalated issues into critical parts and work to resolve
- Consult with Senior Manager on client issues that may cause immediate impact to Amplifi revenue forecasts
- Collaborate with Senior Manager to onboard new dentsu accounts
Requirements
- Bachelor’s degree in Business, Media, Communications, Finance or related field
- 3+ years in a video, digital, social activation or investment role
- Experience in media tools such as: MediaOcean, Prisma, National Toolkits, Spot Toolkits
- Knowledge of upfront, scatter, and / or barter marketplace
- Strong understanding of media math and marketplace trends
- Expresses oneself clearly and concisely
- Highly organized and detail oriented
- Advanced computer skills (MS Word, Excel, PowerPoint) and numeracy skills
Benefits
- Medical, vision, and dental insurance
- Life insurance
- Short-term and long-term disability insurance
- 401k
- Flexible paid time off
- At least 15 paid holidays per year
- Paid sick and safe leave
- Paid parental leave
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