Associate Director handling data and analytics to enhance customer experience and drive business outcomes. Collaborating with senior stakeholders and optimizing media performance at Merkle.
Responsibilities
As Associate Director – Data & Analytics, you will play a pivotal role in turning complex data into strategic, actionable insights that elevate customer experience (CX), optimise media performance, and drive measurable business outcomes for our clients.
Act as a trusted partner to senior stakeholders – both internally and client-side, overseeing the full data lifecycle, shaping analytics frameworks, and guiding the evolution of measurement, governance, and automation capabilities.
Translate data into insights that shape CX, media, and marketing strategy.
Build strong relationships with clients, ensuring alignment on data needs and measurement approaches.
Uncover audience behaviour, campaign performance drivers, and opportunities for growth.
Oversee tagging, analytics implementation, and cross-channel measurement.
Work across Customer data platform, digital analytics infrastructure, and privacy-led environments.
Lead quality assurance of analytics outputs and ensure scalable, future-ready data practices.
Oversee development of dashboards and reporting automation across platforms like Tableau, Power BI, Looker Studio, and Adobe/Google suites.
Continuously optimise campaigns and measurement frameworks to improve effectiveness and ROI.
Guide teams in delivering high-quality analysis, insights, and technical implementation.
Work closely with media, technology, product, and CX teams to drive integrated outcomes.
Contribute to forecasting, resource planning, and identifying new analytics opportunities.
Requirements
Extensive background in digital analytics, marketing science, or marketing analytics, ideally within agency, consultancy, or digital environments.
Deep understanding of digital ecosystems across web, app, social, programmatic, search, and video.
Strong proficiency in GA4, Adobe Analytics, tag management, SQL/R/Python, and data visualisation tools.
Hands-on experience with CDPs/CRMs (e.g. Tealium, Salesforce) and cleanroom-based data environments.
Familiarity with front-end technologies such as CSS, HTML, and JavaScript for tracking and implementation.
Strong grasp of emerging trends: AI, automation, privacy, audience behaviour, and ad tech evolution.
Expertise in measurement frameworks including MMM, MTA, attribution, and modelling.
A passion for innovation, automation, and building data-driven cultures.
A strategic thinker with exceptional communication and storytelling skills.
Highly collaborative, commercially minded, and able to influence senior stakeholders.
Naturally curious, detail-oriented, and proactive in solving problems and identifying opportunities.
An inclusive, resilient leader who thrives in fast-paced, cross-functional environments.
Benefits
Real flexibility to work when and where you feel most productive with our ‘Be the Best You’ policy which includes a $250 contribution to your home office set up.
The opportunity to give back with dedicated volunteer leave and our whole-company event, One Day for Change.
5 weeks annual leave after 2 years of service and 3 whole company Wellness days off per year for you to switch off and take your day, your way.
Career Development and Learning & Development opportunities, including access to our global online dentsu University.
Become a champion for meaningful progress: Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so.
Job title
Associate Director – Digital Analytics, CXM, Media, Creative
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