Customer support role focusing on managing client inquiries and providing assistance for property management software. Engaging communication with customers through various channels.
About the role
- Billing Support Specialist at Dentons Business Services EMEA assisting with billing and finance administrative tasks. Primarily supporting UK employees, requiring adherence to UK working hours.
Responsibilities
- Using Elite to assist with the billing process.
- Responsibility for processing bills, reports, meetings, communication
- Managing multi-jurisdictional retainers and projects, including:
- • liaising with international offices and third-party law firms to obtain hours updates and monthly invoices
- • preparing hours updates for clients
- • preparing monthly retainer invoices
- Supporting fee earners with closing InTapp entries and assisting with narratives where required.
- Logging third-party invoices as disbursements
- Attending meetings and managing workload to meet billing deadlines
- Supporting completion of NBI forms.
- Arranging routine conflicts and AML checks.
- Ensuring all parties lists and contact lists are prepared and kept up to date.
- Assistance with general process driven tasks when required.
Requirements
- Strong communication skills; comfortable working with clients, partners, and finance teams
- Fluency in written and spoken English (at least B2/C1 level) necessary for day-by-day work in English
- Proactive, detail-oriented, and able to take full ownership of billing tasks
- Previous experience in a billing, finance operations, or client accounting role
- Solid understanding of billing processes and payment tracking
- Team player with a focus on process improvement and best practices
Benefits
- Private medical healthcare provided by Medicover
- MultiSport card
- Benefit Cafeteria system
- Veterinary care for your pet provided by PetHelp
- Option to join a private insurance plan
- An additional day off for your birthday
- Tailored learning & development opportunities
- Hybrid work model with a modern office in Warsaw city center
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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