AVP overseeing multiple teams within Transaction Services at State Street. Direct project development and collaborate across global operations for effective service delivery.
About the role
- Team Lead Operations responsible for delivering exceptional customer experiences in dental claims at dentolo. Leading a growing team in a hybrid work environment in Berlin.
Responsibilities
- You lead and manage a rapidly growing team within our Operations department with the goal of delivering a unique experience to our customers that exceeds their expectations at every touchpoint.
- You ensure the smooth running of all day-to-day processes and optimize them to achieve our company goals.
- You lead and develop your team through ongoing conversations, training and performance evaluations.
- In addition to your leadership responsibilities, you remain close to daily operations and act as the team's point of contact for complex or difficult cases.
- You analyze statistics and reports and derive necessary measures from them.
Requirements
- You have already gained initial experience in claims or benefits case processing or in billing.
- Training in the dental field or experience in the insurance sector is a plus but not required.
- Ideally you have some initial leadership experience.
- You present yourself with confidence and communicate in a friendly and open manner.
- You are highly organized with good time management and demonstrate an independent and structured way of working.
- Ideally you have experience with common MS Office applications.
- You know how to motivate your colleagues for new tasks and drive topics forward.
- You can think beyond the immediate scope and act in a solution-oriented way.
- You are an excellent communicator and can confidently communicate in German (min. C1 level) and English.
Benefits
- Attractive fixed salary
- Tiered vacation entitlement starting at 28 days (up to 30 days). Time off on December 24 and 31.
- Choose between a Swapfiets bike or a subsidized BVG Umwelt- or Deutschlandticket (public transport pass)
- Work hybrid — from your home office or our office in Berlin-Mitte
- Work remotely from other EU countries for up to 60 days
- Access to free coaching sessions with nilo.health, our mental health platform
- Try our products yourself — choose between dentolo, petolo, or vitolo
- Training budget starting at €750 per year
- Regular (360°) feedback
- Legendary summer and winter parties
- Regular team events
- Employee discounts through Corporate Benefits
- Two volunteer days per calendar year
- Pet-friendly office
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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