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DH
Hybrid Billing Specialist – Patient Collections
Posted 4 days ago
About the role
- Manage patient billing and collections activities, including sending statements, portal/text reminders, and follow-up notices.
- Conduct outbound calls to patients to secure payment or establish approved payment arrangements.
- Process cards on file for scheduled visits and outstanding balances per policy.
- Review patient accounts to validate balance accuracy and confirm proper insurance processing.
- Escalate discrepancies to billing or posting teams when corrections or adjustments are needed.
- Educate patients on billing and insurance concepts (EOBs, co-pays, co-insurance, and deductibles) in a clear and supportive manner.
- Document all communication and collection efforts accurately within the EHR/PM system.
- Track accounts requiring additional follow-up and prepare reports for management as needed.
- Maintain patient confidentiality and comply with HIPAA and all applicable state/federal regulations.
- Collaborate with billing and posting teams to support overall revenue cycle operations.
- Perform other related duties and projects as assigned.
Requirements
- High school diploma or equivalent required;
- post-secondary coursework or certification in Medical Billing & Coding or Healthcare Administration preferred.
- Minimum 1 year of experience in medical billing, patient collections, or revenue cycle operations in a healthcare setting.
- Strong communication and interpersonal skills, with the ability to explain billing information clearly and professionally.
- Knowledge of EHR/PM systems, insurance processes, and payment posting workflows.
- High attention to detail, accuracy, and ability to manage multiple accounts efficiently.
- Empathetic and persuasive communicator with excellent problem-solving abilities.
- Must uphold strict compliance with HIPAA and maintain patient confidentiality at all times.
- Bilingual (English/Spanish) strongly preferred.
Benefits
- Comprehensive low-cost medical, dental, and vision insurance.
- Generous retirement plan with a 3.5 % company match.
- Secure your future with both long and short-term disability options
- Enjoy holiday pay, PTO, and life insurance benefits.
- We offer an employee wellness program and fantastic discounts for all Denova team members.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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