Hybrid Senior Operations Associate – Fixed-term (CDD)

Posted last week

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About the role

  • Operations Associate at Deliveroo enhancing customer experience through service performance monitoring in Paris. Collaborating with teams to improve service quality in the French market.

Responsibilities

  • Own service performance for a defined zone and drive high-impact initiatives across restaurants, delivery riders, and customers.
  • Analyze performance gaps and define clear action plans.
  • Monitor and improve service quality at both the city and zone levels.
  • Identify root causes of poor customer outcomes and implement corrective actions.

Requirements

  • Previous experience in a fast-paced, project-driven organization, preferably at a tech startup or in management consulting.
  • Strong quantitative and qualitative analysis skills (Excel modeling, database analysis, interviews) and excellent command of Google Suite/Microsoft Office.
  • Knowledge of SQL is a plus.
  • Strong communicator with solid stakeholder management skills.
  • Excellent verbal and written communication skills in English and French.

Benefits

  • Hybrid working model
  • A wide range of benefits covering health and well-being, parental leave, retirement plans, and paid time off to support a charity of your choice.

Job title

Senior Operations Associate – Fixed-term (CDD)

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

Location requirements

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