Manager of Service Operations at Mindray North America, leading customer - focused service processes. Overseeing service workflows and team performance within a healthcare technology environment.
About the role
- Partner Operations Manager at Deliveroo improving delivery operations for high volume restaurant partners. Collaborating with various teams to resolve issues and enhance performance.
Responsibilities
- Improve our delivery operations associated with our highest volume partners cross-functionally
- Proactively diagnose, resolve and report on areas of concern for partner operations across multiple stakeholders, testing solutions to address them and quickly determining how to scale them
- Innovatively seek out opportunities to move the needle on partner operational performance
- Align the aims of Partner Operations with those of other departments within the business on areas such as target and KPI setting
- Attend partner Monthly/Quarterly Business Reviews to provide operational updates and understand main commercial priorities for partners
- Collaborate with the Product team to ensure the voice of the partner is considered in the development of new features
- Drive the rollout and implementation of new features with internal and external partners
- Where relevant, expand existing and rolling out new partners while ensuring high operational performance for new site launches
- Leverage relationships when aligning results with partners, including effective negotiation skills and rigorous operational proposals
- Manage high impact cross-functional projects
- Leverage data to provide compelling business cases
Requirements
- At least 5 years experience in strategy, management consulting, investment banking, operations management or growth.
- Able to build working relationships with key stakeholders, influence, and attain the requisite buy-in
- Able to rally others behind an idea and get stakeholders (both internal and external) to buy-in to your ideas.
- Analytical - able to identify the relevant information required to make a decision and present that information in a concise manner
- Innovative - You will innovate on current ways of working and identify areas for improvement, propose innovative solutions, and execute them and consider manner while managing stakeholder communications.Project management - experience managing multiple projects and stakeholders in a structured and logical way to ensure you’re always delivering the right work at the right time.
- Data fluency: able to manipulate large datasets using Excel/Google Sheets and SQL, and translate complex analyses into clear insights using BI tools (e.g. Looker, Tableau) to support decision-making.
Benefits
- healthcare
- well-being
- parental leave
- pensions
- generous annual leave allowances
- time off to support a charitable cause of your choice
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
TS
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