Deciphex is focused on the development of software applications for preclinical/toxicologic pathology that improve productivity and help pathologists focus on the critical content.
The pathology industry is beset with increasing caseload and diagnostic complexity, against a globally declining number of pathologists to service the workload.
We believe that digital pathology combined with computer aided diagnostic tools will help make pathologists work more efficiently in the future, and offers a solution to the pending crisis in supply/demand in pathology services.

Deciphex

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Deciphex is a leading company revolutionizing the field of pathology by digitally networking pathologists globally and leveraging artificial intelligence to enhance the efficiency and quality of pathology reporting. Pathology is crucial to both healthcare delivery and drug development, and Deciphex addresses the growing demand-supply gap in this field by using digital pathology for workload balancing and AI for accelerating processes. The company specializes in providing digital pathology platforms, like Diagnexia and Patholytix, that support both clinical and research pathology. Deciphex enables on-demand remote consultations with subspecialty pathologists, accelerating diagnostic turnaround times and enhancing patient care. Their platforms are trusted by leading CROs and pharmaceutical companies, making Deciphex a pivotal entity in digital pathology and AI-driven solutions.

Deciphex is focused on the development of software applications for preclinical/toxicologic pathology that improve productivity and help pathologists focus on the critical content.

The pathology industry is beset with increasing caseload and diagnostic complexity, against a globally declining number of pathologists to service the workload.

We believe that digital pathology combined with computer aided diagnostic tools will help make pathologists work more efficiently in the future, and offers a solution to the pending crisis in supply/demand in pathology services.



• Manual testing of desktop and web applications.
• Work with a distributed Agile development team to create high quality epics and stories.
• Analyze functional and non-functional use cases to define test activities.
• Design test cases, test scripts and test data that validate each use case.
• Define clean focussed test scenarios, cases and steps of consistent high quality.
• Use impact assessments to make effective use of time and resources.
• Plan and design test strategies.
• Ensure quality defect logging, analysis and investigation.
• Drive quality improvements through process, communication and collaboration.
• Produce high quality work within a defined SDLC and QMS.
• Interact with product & project management and R&D teams to understand the project and testing objectives.

Test Engineer

Manual Tester with automation experience in a healthcare tech startup focused on improving patient outcomes. Join a high-performing team to ensure the quality of complex software solutions.

customer-support

• Act as the primary point of contact for customer inquiries and complaints, working to resolve customer issues promptly and efficiently.
• Build and maintain strong relationships with key stakeholders in UK sites, including clinical and IT personnel, ensuring that customer needs are met and exceeded.
• Collaborate with cross-functional teams, such as sales, product, and technical support, to ensure a seamless customer experience.
• Monitor customer feedback and develop strategies to improve customer satisfaction and loyalty.
• Develop and implement customer service policies and procedures to ensure consistency and quality of service.
• Analyze customer data and feedback to identify trends and potential improvements.
• Participate in regular training of sites and provision of demonstrations of the software, partaking in site development activities to stay up-to-date on product releases and to consistently offer a high level of customer service.
• Contribute to the development of marketing and promotional strategies for the UK as needed.
• Monitor all cases received by Diagnexia UK to ensure timely processing and documentation.
• Register and maintain referring clinician and patient information for each case.
• Perform quality assurance checks on samples and data transcription.
• Track, document, and escalate technical issues appropriately.
• Maintain accurate records in compliance with GDPR, CQC, and all data protection protocols.
• Ensure health and safety requirements are followed at all times.
• Provide guidance and support to colleagues and junior team members where required.
• Contribute to continuous improvement initiatives and operational excellence across the UK service team.

Customer Service Specialist

Customer Service Specialist responsible for high customer satisfaction and seamless experience at Diagnexia. Collaborating with various teams to improve services and resolve issues promptly.

administration

• Monitor all cases received by Diagnexia UK
• Communicate with customers when there are delays with cases to provide or request updates or additional materials
• Respond to queries from Customers and other team members (including the pathologist team)
• Escalate technical issues to other team members when appropriate
• QA all samples, transcription of data.
• Register and maintain referring clinician and patient information related to a given referred case and institute
• Ensure compliance with GDPR/CQC regulations, and maintain patient records in accordance with all data protection protocols
• Respond to email tickets requesting assistance
• Basic troubleshooting of customer support problems
• Track and document technical problems
• Comply with applicable health and safety requirements
• Assist with Research Pathology technical support (when required)
• Occasionally assist with out of office hours support (when required)
• Training required for the role, may include ISMS, GLP, DocuSign and GDPR awareness.

Case Administrator

Case Administrator at Diagnexia monitoring cases and communicating with customers. Ensuring compliance with data protection and assisting in technical support when needed.

operations

• Act as the main point of contact for all office related queries, liaise with facilities management and take a hands on approach in order to ensure smooth running of the office day to day.
• Manage the incoming and outgoing post and local/ international deliveries.
• Make general purchases for the company in line with the purchasing policy.
• Coordination of regular meetings & events, company related travel and related logistics.
• Support with expense reporting and related queries, working closely with the Finance & HR teams on travel and expense policy.
• Supporting the onboarding of new employees to Deciphex including arranging new starter packs for shipment, coordinating merchandise deliveries etc.
• Manage the main office phone line, responding to and redirecting incoming calls in a professional and timely manner.
• Support employee engagement initiatives and company culture activities as required, working closely with HR.
• Other general administration duties that may arise from time to time.

Operations Coordinator

Operations Coordinator at Deciphex managing office logistics and employee onboarding in a fast-paced environment. Supporting team culture and efficiency while handling various administration tasks.

Deciphex is focused on the development of software applications for preclinical/toxicologic pathology that improve productivity and help pathologists focus on the critical content. The pathology industry is beset with increasing caseload and diagnostic complexity, against a globally declining number of pathologists to service the workload. We believe that digital pathology combined with computer aided diagnostic tools will help make pathologists work more efficiently in the future, and offers a solution to the pending crisis in supply/demand in pathology services.

Deciphex

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4 jobs found

Test Engineer

Deciphex

Customer Service Specialist

Deciphex

Case Administrator

Deciphex

Operations Coordinator

Deciphex