Leave of Absence Administrator managing all leave of absence and accommodations for Acosta Group associates in the US and Canada in a hybrid work environment.
About the role
- Case Administrator at Diagnexia monitoring cases and communicating with customers. Ensuring compliance with data protection and assisting in technical support when needed.
Responsibilities
- Monitor all cases received by Diagnexia UK
- Communicate with customers when there are delays with cases to provide or request updates or additional materials
- Respond to queries from Customers and other team members (including the pathologist team)
- Escalate technical issues to other team members when appropriate
- QA all samples, transcription of data.
- Register and maintain referring clinician and patient information related to a given referred case and institute
- Ensure compliance with GDPR/CQC regulations, and maintain patient records in accordance with all data protection protocols
- Respond to email tickets requesting assistance
- Basic troubleshooting of customer support problems
- Track and document technical problems
- Comply with applicable health and safety requirements
- Assist with Research Pathology technical support (when required)
- Occasionally assist with out of office hours support (when required)
- Training required for the role, may include ISMS, GLP, DocuSign and GDPR awareness.
Requirements
- A-level (or working towards achieving) in a science subject required.
- Good customer service skills and ability to work with various groups (internal and external customer base).
- Good time keeping skills and ability to meet timelines
- Experience in transcription of documents, microsoft word, excel.
- Organised and diligent with activities
- Motivated and independent worker
- Proactive with improving document control and training process.
- Willing to learn and be proactive in developing skills & experience
- Scientific diploma, or relevant certification a distinct advantage.
- Basic IT troubleshooting experience is an advantage
- Experience with digital pathology is an advantage
- Experience working with an electronic documentation system is highly desirable.
- Experience with GLP regulations or software will be ‘a distinct advantage’.
Benefits
- Working from home
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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