Hybrid Regional Operations Supervisor – Provider Engagement Management

at DaVita Kidney Care

• Job title: Regional Operations Supervisor – Provider Engagement Management
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $71,800 - $83,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Malvern, United States

About the role

• Provider Engagement Manager at DaVita serving as liaison for nephrologists and internal stakeholders. Building relationships to achieve value-based healthcare objectives with a hybrid work model.

Responsibilities

• Partner and manage successful relationship(s) with Nephrologist(s) to build trust and physician satisfaction
• Serve as a trusted advisor and main point of contact for physician practice
• Build formal relationships with key stakeholders within the local integrated network including but not limited to: PCPs, Specialists, Dialysis Centers, SNFs, LTACs, high-volume hospital systems and transplant centers
• Co-lead market ops meetings with the market director and practice physicians
• Educates practices on all program requirements including participation and responsibilities for quality assurance (QA) and quality improvement (QI)
• Provides streamlined nephrologist engagement across DaVita IKC and other GIKC value-based care programs
• Review quality metrics, clinical reports, program playbooks, program updates, and other pertinent documents with physicians
• Ensure that physicians have solid understanding of program requirements and expectations
• Implement meaningful process changes by assisting in physician practice assessment as it pertains to the CKCC program, leading the implementation of efficient and effective processes, and identifying support resources that result in optimal clinical/patient outcomes
• Provides analysis of clinical and operational data from multiple sources and determines current trends to develop QA and QI actions appropriate for value-based program needs
• Facilitates behavior change through practice QI team by implementing ongoing meeting schedule for physician champion and practice QI team, involving other practice physicians, and practice staff as appropriate
• Provides coaching, feedback, and assistance to practice for change leadership and management
• Uses proven techniques of practice facilitation to influence and promote high-value healthcare
• Identifies practice educational needs and matches them with available DaVita resources
• Reviews and synthesizes data reports provided by NCA or DaVita analyst.
• Checks for data accuracy, provides recommendations to improve practice experience, and understands critical focus areas.
• Collaborates with DaVita and IKC clinical leadership on key findings.

Requirements

• Bachelor’s Degree- Preferred
• Proven track record of building successful relationships - Required
• At least five years of experience in a clinical or clinical support role- Required
• 2+ years of relevant experience as a project or program leader within healthcare
• Experience in value-based payer programs, risk, and successful tactics to improve quality and generate savings
• A proven ability to gain trust and work effectively with physicians
• Advanced proficiency in Microsoft Office Products (Excel, PPT, Word)
• Prior experience in healthcare services and/or working with payers, value-based care models, and/or integrated healthcare models.

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform Star Learning.