Operations Manager leading telecommunications teams to excellence at Encepta. Responsible for team management, strategic planning, and process optimization in Calgary, Alberta.
About the role
- Vice President of Operations at Datavant leading a healthcare service operations organization. Responsible for strategic initiatives, team management, and achieving financial goals in a hybrid setting.
Responsibilities
- Provide leadership for a ~200-person service operations organization
- Lead strategic initiatives such as Company technology deployment and support strategies
- Provide Regional leadership focused on attracting, developing, and retaining top talent
- Deliver service contribution margin targets by optimizing service capabilities
- Ensure ongoing communications with providers and/or Health Information Management Directors
- Achieve financial outcomes while establishing and meeting key performance indicators
- Drive associate engagement and builds culture that is aligned with company’s values
- Set a high bar for performance
- Ensure company maintains competitive advantage and takes steps necessary to close gaps
- Actively participate within the Zone Leadership Team
Requirements
- Bachelor’s degree in business, engineering, or related field
- Minimum of 10 years’ experience in healthcare information technology and services or related field
- Minimum of 5 years’ experience in leadership role
- Minimum of 5 years’ experience managing customer relationships
- Passion in driving client success to the next level
- Demonstrated ability to lead and develop people and get results through others
- Ability to organize and manage multiple priorities
- Ability to work collaboratively across functions and teams
- Strong communication skills, both verbal and written
- Executive presentation skills
- Ability to work well in fast-paced changing environment and is comfortable with ambiguity
- Negotiation, mediation and conflict management skills
- Ability to travel regionally 45%
Benefits
- Competitive salary
- Comprehensive health benefits
- Professional development opportunities
- Flexible working arrangements
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