Technical Support Engineer at Advansys providing support for RAID - related systems and troubleshooting various data technologies. Collaborating with cross - functional teams to enhance efficiency and resolve issues.
About the role
- Technical Support Agent providing technical support and troubleshooting for clients at DATAMARK. Focused on resolving software, hardware, and networking issues to ensure customer satisfaction.
Responsibilities
- Troubleshoot and resolve technical issues related to software, hardware, and networking.
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
- Guide users through the installation and configuration of software or hardware solutions.
- Document ongoing issues and resolutions in our ticketing system to track progress.
- Work collaboratively with other team members to share insights and solutions.
- Stay updated on the latest technology trends and product information.
Requirements
- Associates degree in Computer Science or related discipline with computer classes. Equivalent experience may be considered in lieu of formal education.
- Minimum of two (2) year of programming experience in and strong knowledge of one or more of the following technologies: SQL Database, Read system log files, PHP, Sharepoint.
- Demonstrated analytical skills with the ability to problem-solve with customers by listening, understanding and responding to the needs of the customer.
- Knowledgeable about Help Desk activities, including define, implement and monitor escalation process.
- Customer relationship skills in a call center environment and the ability to collaborate with all business units.
- Strong analytical skills and demonstrated ability to develop solutions and alternatives that meet business goals.
- Effective verbal and written communication skills with the ability to listen and communicate with technical and non-technical clients.
- Bilingual (Spanish/English C1).
Benefits
- All legal benefits
- Life Insurance
- Savings fund
- Paid Training
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Lead Production Support Analyst managing production support operations for Individual Solutions & WFG applications. Focus on availability, performance, and operational excellence in a hybrid work environment.
Loan Support Analyst Senior responsible for covenant monitoring, financial analysis, and ensuring compliance with loan documents for PNC. Collaborating on a portfolio of commercial real estate loans with heightened borrower interactions.
Technical Support Engineer providing troubleshooting and diagnostic support for KLA equipment. Collaborating with specialists and supporting escalated issues with 40 - 70% travel.
Customer Support Engineer providing exceptional support for Zoho's SaaS products in the European market. Collaborating with teams to resolve technical issues and assist customers in optimizations.
Analytical role supporting brokerage team with fast, high - quality market and property analysis at Newsec. Focused on data handling, research, and preparing materials for brokers.
Technical Support Service Manager enhancing service delivery for Vodafone's B2B segments. Leading a support team while collaborating with cross - functional teams for customer needs.
Technical Support Agent providing customer service related to SONDA products. Engaging with clients to assure high levels of customer satisfaction through technical assistance.
Support Technician providing technical assistance on laptops, tablets, desktops, and phones. Ensuring professional support in a hybrid work environment.
FC
Senior Clinical Consultant role providing technical support for FUJIFILM imaging devices. Responsible for customer training and consultation with extensive travel in Latin America.