IT Manager/IT Program Manager at Northrop Grumman managing IT solutions for Space Systems sector. Leading cross - functional teams and aligning technology initiatives with business objectives.
About the role
- Service Manager responsible for client relations and performance across DATAGROUP service areas. Engaging in continuous optimization of delivery processes and ensuring client satisfaction through effective management.
Responsibilities
- You are the primary point of contact and advisor for all matters concerning selected customers
- You assume overall responsibility for these customer situations as well as for the delivery of services across all DATAGROUP departments
- Ensuring compliance with SLAs is also part of your responsibilities
- You are also responsible for customer-side billing of contractual services and cost controlling
- Your passion is the continuous optimization of delivery processes
- As a sales-oriented personality, you further develop customer relationships and drive strategic expansion
- Additionally, you support team leadership and account management on special topics
- In summary: You ensure that your customers are satisfied with DATAGROUP's service
Requirements
- Successfully completed technical or business degree (e.g., Business Informatics, Technical Business Administration, Economics) or an equivalent qualification, with good knowledge of IT
- A good sense for trends and innovations in the IT environment
- Several years of professional experience managing customers and teams from service delivery units
- Good knowledge of IT Service Management according to ITIL
- Strong communication skills and a confident presence at IT decision-maker level
- Ability to take responsibility and to assert yourself at the client's management level
- Customer-oriented and service-minded work style
- High social competence as well as teamwork and assertiveness
- Reliable, structured working style and strong problem-solving skills
- Very good German and good English skills, both written and spoken
Benefits
- An open and cooperative corporate culture and a trusting working atmosphere
- A modern company car that you can also use privately
- Challenging tasks and client projects
- Flat hierarchies and short decision-making paths
- Friendly team with great, motivated people
- Flexible working hours for work–life balance, including mobile/home working
- Extensive social benefits, company pension scheme, JobRad (company bike), sports offerings, staff restaurant, and much more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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