IT Support Specialist responsible for user helpdesk and support management in a growing IT consulting company. Collaborating with users and managing IT installations and troubleshooting.
About the role
- IT Support Consultant resolving technical issues via remote access at a leading IT service provider. Team collaboration and ticket management in a hybrid work environment.
Responsibilities
- Expert and routine resolution of faults and incidents via remote access
- Clear prioritization, classification and documentation of issues in the ticketing system
- Escalation/forwarding of tickets to the appropriate support units when necessary
- Management and monitoring of tickets in accordance with our Service Level Agreements (SLAs)
- Knowledge sharing and documentation in our knowledge base
Requirements
- Strong customer focus and ability to multitask
- Excellent teamwork and communication skills
- Proper telephone etiquette and active listening
- Strong problem-solving skills
- Ideally several years of experience in customer service or an IT helpdesk
- Excellent spoken and written French
- German language skills are an advantage
- Ability to prioritize, classify and document tickets
Benefits
- Reliable position with one of the largest IT service providers in Germany
- Opportunity to gain hands-on IT experience
- Open and collegial corporate culture with a trusting working environment
- Flat hierarchies and short decision-making paths
- Individual training and development opportunities and exciting professional challenges
- Flexible working hours to support work–life balance
- Attractive, modern workplace, including remote work options (Poland only)
- Social benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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