Customer Partnerships Lead overseeing customer lifecycle and strategic growth for Datacom in New Zealand. Elevating client relationships and ensuring exceptional customer satisfaction in a hybrid environment.
Responsibilities
Strategic planning and execution of acquisition for new customers in your value creation role
Focus on new customer acquisition and the exceptional growth (white space) within our existing and new customer portfolio.
Net new customers into Datacom’s portfolio, that positively contribute to our revenue and margin performance
The Customer Partnerships Lead will have a customer focussed/market facing priority, with the goal to develop long term quality engagements with typically large public and private New Zealand organisations.
Building value-based relationships in our accounts whilst developing key relationships (and ecosystems) that strategically enable you to deliver on Datacom objectives
Ensure all delivery is well planned and executed with excellence. Ensuring the right people, commercials and governance are in place to deliver successfully to our customers
Consistently and sustainably delivering on commitments made to customers (time, cost, and quality). Managing customer contract issues and resolutions to minimise negative impacts to both Datacom and our customers
Requirements
Deep business understanding of end-to end sales to delivery cycle
Ability to lead and story tell at presentations and confidently sell Datacoms offerings
Ability to write high quality proposal documents
Strong consultative, strategy and planning skills
Financial/commercial/contractual analysis, management, and governance
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