Field Operations Industry Expert collaborating on safety best practices and training for utility operations. Developing work standards and ensuring compliance in workforce performance.
About the role
- Lead Consultant for IT Operations Excellence at Danfoss, transforming IT Infrastructure services. Focusing on operational efficiency and process improvement across various teams in a hybrid role.
Responsibilities
- Drive Operational Excellence (OpsEx) Initiatives: Spearheading and managing a portfolio of OpsEx initiatives aimed at optimizing IT Infrastructure processes.
- Lead Cross-Functional Collaboration: Fostering a collaborative environment, working closely with various IT and business teams.
- Performance Monitoring and Analysis: Establishing and monitoring key performance indicators (KPIs) for operational performance.
- Process Improvement and Innovation: Championing the adoption of new methodologies and technologies to enhance operational effectiveness.
- Change and Problem Management: Acting as a change agent driving the adoption of new processes and supporting problem management teams in performing root cause analysis.
- Mentorship and Guidance: Providing expert guidance and mentorship to team members and colleagues.
Requirements
- Bachelor’s or Master’s degree in Information Technology, Computer Science, Business Administration, or a related field.
- Proven experience in an IT operations or service management role, with a focus on process improvement.
- Strong understanding of ITIL, Lean, Six Sigma, or other relevant process improvement frameworks.
- Excellent English language skills.
- Demonstrated experience in leading cross-functional teams and driving large-scale change initiatives.
- Exceptional communication, presentation, and interpersonal skills, with the ability to influence and engage stakeholders.
Benefits
- We promote from within and support your learning with mentoring, training, and access to global opportunities.
- You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance.
- Your well-being matters to us.
- We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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