Associate Director of Operations leading operational performance and service delivery at Concentrix. Responsible for managing budgets, recruiting, and ensuring compliance across various projects in a dynamic environment.
About the role
- Lead Consultant for IT Operations Excellence at Danfoss, transforming IT Infrastructure services. Focusing on operational efficiency and process improvement across various teams in a hybrid role.
Responsibilities
- Drive Operational Excellence (OpsEx) Initiatives: Spearheading and managing a portfolio of OpsEx initiatives aimed at optimizing IT Infrastructure processes.
- Lead Cross-Functional Collaboration: Fostering a collaborative environment, working closely with various IT and business teams.
- Performance Monitoring and Analysis: Establishing and monitoring key performance indicators (KPIs) for operational performance.
- Process Improvement and Innovation: Championing the adoption of new methodologies and technologies to enhance operational effectiveness.
- Change and Problem Management: Acting as a change agent driving the adoption of new processes and supporting problem management teams in performing root cause analysis.
- Mentorship and Guidance: Providing expert guidance and mentorship to team members and colleagues.
Requirements
- Bachelor’s or Master’s degree in Information Technology, Computer Science, Business Administration, or a related field.
- Proven experience in an IT operations or service management role, with a focus on process improvement.
- Strong understanding of ITIL, Lean, Six Sigma, or other relevant process improvement frameworks.
- Excellent English language skills.
- Demonstrated experience in leading cross-functional teams and driving large-scale change initiatives.
- Exceptional communication, presentation, and interpersonal skills, with the ability to influence and engage stakeholders.
Benefits
- We promote from within and support your learning with mentoring, training, and access to global opportunities.
- You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance.
- Your well-being matters to us.
- We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
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