Retail eCommerce SME elaborating requirements to user stories, collaborating with Product Owner and Development team. Requires 6 - 7 years of experience in Ecommerce - Retail domain.
DA
Hybrid Experience Designer – Strategic UX Researcher, Digital Experience Specialist
Posted last month
About the role
- Experience Designer enhancing employee digital experiences at Danfoss with user research and AI insights in a hybrid work environment.
Responsibilities
- To conduct foundational research that uncovers employee needs and pain points.
- To partner with data science teams to integrate quantitative data and leverage AI-powered analytics for predictive insights.
- You will synthesize complex qualitative and quantitative data into actionable recommendations that influence strategic priorities.
- To collaborate with cross-functional teams to co-design holistic, end-to-end solutions that integrate accessibility, ethical AI, and in-flow enablement.
- You will drive outcome-focused initiatives that improve the digital employee journey and ensure seamless adoption.
- To contribute to a future-ready DEX strategy that anticipates technological shifts and evolving work patterns.
- You will pioneer new research methodologies for AI-powered systems and complex digital ecosystems, and help define and measure success through OKRs and advanced experience scorecards (e.g., Net Friction Score, Time-to-Proficiency, Predictive Success Metrics).
- To establish robust feedback loops and leverage analytics for continuous optimization of the employee experience.
- You will act as a key contributor to the CoE’s playbooks and craft excellence initiatives, championing a culture of user-centricity.
Requirements
- Deep UX research expertise and a strong sense of user empathy.
- Background in experience design, accessibility, and behavior-driven enablement.
- Ability to translate complex data into strategic recommendations in partnership with technical experts.
- Strategic and consultative mindset with strong influencing skills without direct authority.
- Agile, adaptable, and collaborative in outcome-driven environments.
- Strong English communication skills (spoken and written).
- Bonus Points If You Have: Experience with AI-driven personalization, predictive analytics, or machine learning concepts.
- Knowledge of privacy-by-design and responsible AI principles.
Benefits
- We promote from within and support your learning with mentoring, training, and access to global opportunities.
- You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance.
- Your well-being matters to us.
- We strive to create an inclusive work environment where people of all backgrounds are respected and valued for who they are.
- You’ll receive benefits on top of your salary. More detailed information shall be provided during the recruitment process.
Job title
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