Customer Support position at VerbundVolksbank OWL assisting clients with digital services and inquiries. Requires commercial experience and a passion for customer interaction.
About the role
- Senior Manager leading and inspiring customer care operations in the EMEA region at Leica Biosystems. Enhancing customer experience by driving collaboration and process improvements across teams.
Responsibilities
- Proactively oversee and streamline the end-to-end process, partnering with internal functions to ensure seamless customer experience.
- Drive service level agreements (SLAs) and key performance indicators (KPIs) to maximize customer satisfaction throughout all regions.
- Forge strong, collaborative partnerships with regional commercial teams to ensure alignment to the commercial strategy.
- Enable digital adoption in customer care—adopt cutting-edge tools and technologies that boost efficiency and deliver a superior customer experience.
- Drive continuous improvement and operational excellence by implementing the proven Danaher Business System (DBS) tools and methodologies throughout all customer care functions.
Requirements
- BA/BS Degree in Business Administration, Operations Management, or related field.
- Extensive experience directly managing customer care operations in EMEA and working closely with regional and global leadership.
- Proven track record of driving processes and process improvements (Lean, Six Sigma, or similar) in a complex manufacturing or distribution environment.
- Strong proficiency with enterprise resource planning (ERP) systems (SAP preferred) and customer relationship management (CRM) platforms.
- Full proficiency in English and at least one other major European Language (Spanish, German, Italian or French).
Benefits
- Comprehensive, competitive benefit programs including health care and paid time off.
- Flexible, remote working arrangements for eligible roles.
- Professional development opportunities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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