Support sales and customer management in a growing SaaS company focused on automotive control. Coordinate deal pipelines and customer onboarding tasks with a small team.
About the role
- Customer Service Specialist involved in customer interactions and operational tasks at Constantinople. Addressing enquiries and collaborating with Product and Software Engineers to enhance service automation.
Responsibilities
- Help operate our customer enquiry platform to resolve and triage customer requests
- Manage email, digital chat and phone-based customer interactions
- Deep dive into complex issues to find the best solution for our customers
- Maintain multiple customer interactions while actively working to resolve cases
- Efficiently progress payment related disputes, recalls, chargebacks and indemnities
- Work closely with Product and Software Engineers to improve automation and the use of AI on the platform
Requirements
- Experience of frontline customer support
- Strong verbal and written communications
- A multitasker and problem solver, who takes responsibility of issues until they’re resolved
- A builder’s mindset who is continually looking to improve upon the status quo
Benefits
- Equal opportunity employer
- Value diversity at our company
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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