Senior Manager responsible for product management and strategy in customer services at Capital One. Driving innovation through technology and leading cross - functional teams for enhanced customer experience.
About the role
- Customer Service Specialist involved in customer interactions and operational tasks at Constantinople. Addressing enquiries and collaborating with Product and Software Engineers to enhance service automation.
Responsibilities
- Help operate our customer enquiry platform to resolve and triage customer requests
- Manage email, digital chat and phone-based customer interactions
- Deep dive into complex issues to find the best solution for our customers
- Maintain multiple customer interactions while actively working to resolve cases
- Efficiently progress payment related disputes, recalls, chargebacks and indemnities
- Work closely with Product and Software Engineers to improve automation and the use of AI on the platform
Requirements
- Experience of frontline customer support
- Strong verbal and written communications
- A multitasker and problem solver, who takes responsibility of issues until they’re resolved
- A builder’s mindset who is continually looking to improve upon the status quo
Benefits
- Equal opportunity employer
- Value diversity at our company
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Senior Associate Product Manager at Capital One driving strategy and development of innovative customer experiences. Collaborating with tech, design, and data teams in an agile environment.
Customer Service student position at HEIMPLANET, a company specializing in high - quality outdoor products. Engage with customers, answer inquiries, and assist with product repairs and documentation.
Sales Support Specialist ensuring accurate contract management and trade spend accruals for Nestlé's operations. Collaborating with sales, finance, and operations teams to optimize business performance.
Customer Experience Manager delivering world class service and achieving sales goals in retail. Responsible for maintaining operational efficiencies and inspiring high - performing teams.
Personal Lines Customer Service Coordinator performing insurance policy processing at Greylock Insurance Agency. Assisting Account Managers and ensuring customer satisfaction with policy retention.
Customer Service Representative for Auto Claims provide valuable introduction to insurance claims at Intact. Handling inbound claims calls and documentation in a dynamic call center environment.
Managing Director leading global strategy for client experience & advisor support in Wealth Custody. Driving innovative solutions and ensuring exceptional service through diverse wealth management offerings.
Customer Service Representative providing technical support through phone, email, and chat. Responding to customer inquiries and troubleshooting issues while maintaining customer satisfaction.
Customer Service Claims Representative providing support for auto insurance claims at USAA. Documenting claims and assisting members with the claims process in a high - volume contact center environment.