Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer Service Specialist involved in customer interactions and operational tasks at Constantinople. Addressing enquiries and collaborating with Product and Software Engineers to enhance service automation.
Responsibilities
- Help operate our customer enquiry platform to resolve and triage customer requests
- Manage email, digital chat and phone-based customer interactions
- Deep dive into complex issues to find the best solution for our customers
- Maintain multiple customer interactions while actively working to resolve cases
- Efficiently progress payment related disputes, recalls, chargebacks and indemnities
- Work closely with Product and Software Engineers to improve automation and the use of AI on the platform
Requirements
- Experience of frontline customer support
- Strong verbal and written communications
- A multitasker and problem solver, who takes responsibility of issues until they’re resolved
- A builder’s mindset who is continually looking to improve upon the status quo
Benefits
- Equal opportunity employer
- Value diversity at our company
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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