Customer Service Representative in a key role supporting veterinary clinics and pet families. Building relationships and ensuring compassionate service during sensitive moments.
About the role
- Freelance Customer Experience Evaluator collaborating with luxury automotive brands for real customer experience assessments. Flexible and project-based positions assessing dealer and retail environments.
Responsibilities
- Selezionare incarichi in base alla propria disponibilità e posizione
- Osservare ogni dettaglio: valuta l’atmosfera, il livello del servizio, le interazioni digitali e in negozio, le comunicazioni di follow-up e l’intero percorso del cliente.
- Fornire feedback onesto e dettagliato tramite brevi questionari
Requirements
- Età minima: 18 anni.
- Buona conoscenza del settore automobilistico e interesse per il mondo automotive.
- Interesse per il miglioramento dell’esperienza cliente e degli ambienti retail.
- Buone capacità relazionali e predisposizione all’interazione con il pubblico.
- Attenzione ai dettagli e capacità di osservare in modo discreto e accurato l’esperienza in punto vendita.
- Possesso di patente di guida valida e disponibilità di un’auto propria.
- Capacità di fornire feedback obiettivo, imparziale e strutturato.
- Affidabilità e puntualità nella compilazione dei questionari online dopo ogni incarico.
Benefits
- Collaborazione freelance su base progettuale.
- Orari flessibili e possibilità di accettare incarichi in base alla propria disponibilità.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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