Insurance Operations Lead overseeing insurance workflows and driving process improvements using emerging technologies. Collaborating with stakeholders to deliver efficient and compliant insurance operations.
About the role
- Operations Coordinator executing local projects and enhancing Evaluator database in Tunisia. Leading initiatives for Evaluator recruitment and community engagement.
Responsibilities
- Responsible for the successful and cost-effective execution of local projects under the supervision of the Operations & Community Lead.
- Enhancing the local database of Evaluators and retaining the active ones.
- Plan, recruit, train and certify a sufficient and adequate number of active Evaluators to meet current and forecasted missions.
- Responsible for the timely assignment and execution of fieldwork according to Company standards.
- Ensure the quality of field surveys, their timely collection and electronic submission.
- Communicate proactively with the Customer Success Managers regarding clarification or issues.
- Coordinate and report project status to the Operations & Community Lead.
- Ensure the operation margin target is reached by setting the appropriate pay rate and accounting for potential extra costs.
- Planning and implementing Community growth and engagement initiatives.
- Retain and create long term relations with Evaluators.
- Ensure the Evaluators have the best User Experience by responding quickly and effectively to their requests.
- Ensure timely payments to Evaluators by coordinating with the finance team.
Requirements
- Diploma in Administration, Business, Management, or related field.
- At least 1-2 years of proven Retail/Project Coordination experience and/or Client Servicing.
- Full proficiency in English and French as you will be the contact person for the Evaluators. Fluency in any other language will be a plus.
- Social media/Tech savvy (personal or professional)
- Microsoft Office skills required; other software knowledge is appreciated!
- Interest/ experience in social media outreach and community management
- Excellent organizing skills to coordinate project activities. Ability to multitask and can manage time well.
- Being resourceful, proactive, and having a problem-solving mindset. Ability to work with details and time-sensitive issues.
- Passionate, positive, and outgoing personality. Ability to work as part of a team.
- Ability to work under pressure and to manage stress.
- Customer-service orientation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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