Key Account Customer Relationship Manager responsible for retaining and growing customer accounts in South Africa. Building long - term partnerships and providing solutions to enhance business growth.
About the role
- Senior Account Manager servicing Florida clients for CVS Health's Southeast Public Sector & Labor Team. Achieving growth and retention targets through exceptional service and strategic partnerships.
Responsibilities
- Achieves individual growth/retention targets and customer satisfaction levels.
- Creates collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of business.
- Executes tactical components of the account teams business plan for each customer.
- Demonstrates proactive ability to diagnose and fix root cause drivers of service problems.
- Develops and manages service plans in the most proactive and strategic manner possible.
- Finds new and innovative ways to show customers the value of the products and services they have purchased.
- Proactively identifies potential service issues and takes steps to resolve those service issues that arise.
- Takes the lead on management of the integration of clients and Aetna's internal organizations.
Requirements
- Must be willing to travel for clients within Florida, as well as reside in Florida.
- Must be licensed to sell Life, Health products in Florida. If not currently licensed, this will be required within 60 days of employment effective date and prior to compensation eligibility.
- 5-10+ years sales and/or account management experience.
- Proven track record of maintaining customer accounts through exceptional service.
- Experience managing large and complex National Accounts.
- Strong relationship building skills in the health care industry.
- Excellent communication skills, as well as the ability to work with demanding clients.
- High level of organization and detail.
- Demonstrated experience leading client meetings.
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
- Confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
- Many other benefits depending on eligibility
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