Client Executive serving healthcare clients with tailored payment solutions at U.S. Bank. Focused on client satisfaction, retention, and delivering expert guidance in financial services.
About the role
- Account Director at Cushman & Wakefield managing client relationships in Global Occupier Services. Responsible for strategy, client service, and team leadership across multiple service lines.
Responsibilities
- Manage the client relationship while providing exceptional client service and delivering on all aspects of the contract
- Set the strategy for the account, establish goals and lead/manage a team of functional Directors and/or Sr. Managers
- Direct the day-to-day client relationship of one or more client accounts in multiple geographic regions within Global Occupier Services
- Implement the overall vision, strategy and measurement metrics to the applicable service lines
- Develop and maintain strong client relationships
- Implement and manage account governance process
- Provide disciplined contract management to meet superior delivery of all contract deliverables
- Identify existing and new opportunities for enhancing service solutions and capabilities
- Actively manage and develop account talent in partnership with HR, including promotion of diversity, equity & inclusion
- Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal, Operations
- Develop and maintain account P&L management, profitability and overall financial performance
- Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship/contract expansion
- Ensure quantitative and qualitative analytics and evidenced-based decision making
Requirements
- Bachelor’s degree required
- Master’s degree or MBA preferred
- Minimum of 10 years at management level or other similar capacity
- Experience in directly leading and managing teams, and managing people-managers
- Client, P&L, and contract management experience
- Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration, and Strategic Consulting.
- In-depth understanding of the business impact of technical contributions
- Ability to develop positive working relationships with agencies, local government officials, and business community members
- Possess technical domain knowledge (one or more in IFM, PDS, TM, PA, SCON)
- Skilled in financial analysis and knowledge of financial concepts
- Ability to comprehend, analyze and interpret complex business documents
- Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)
Benefits
- health, vision, and dental insurance
- flexible spending accounts
- health savings accounts
- retirement savings plans
- life and disability insurance programs
- paid and unpaid time away from work
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