Tax Partner overseeing administrative and operational matters for EisnerAmper's Private Client Services practice. Drive efficiency and mentor leaders while ensuring alignment with firm strategy and economics.
About the role
- Client Service Representative providing exceptional support for international clients in B2B technology services. Requires fluent French and English in a hybrid work model.
Responsibilities
- Respond promptly and accurately to customer inquiries across multiple channels including chat, phone, and email.
- Assist customers in managing their domain portfolios and digital assets to protect and secure their global online brands.
- Build and maintain strong, trust-based relationships with our clients by understanding their specific needs.
- Resolve requests related to orders, domain names, DNS, digital certificates, digital brand management, billing, and technical issues.
- Identify and escalate complex or unresolved issues to the appropriate teams while ensuring follow-up and timely resolution.
- Develop deep knowledge of our services and inform customers about updates and industry developments.
- Support other DBS teams with brand launches, projects, and problem resolution.
- Meet or exceed goals, contributing to maintaining our leadership in customer support as reflected in our outstanding Net Promoter Score (NPS).
Requirements
- Excellent written and verbal communication skills in French and English (additional languages are a plus)
- Significant experience in a customer service-oriented role.
- Critical thinking skills with a solution-oriented mindset
- Strong Microsoft Office skills, including Excel, Word, and Outlook
- Ability to learn, adapt, and discuss new technologies
- Tenacity and agility to manage priorities and varied requests from internal and external stakeholders
- Ability to work independently while being an effective, engaged team member
- Excellent organizational skills with the ability to prioritize tasks under pressure in a fast-paced environment
- Prior experience delivering high-quality results with strong attention to detail
- Interpersonal qualities such as kindness, effective communication, active listening, and constructive collaboration.
Benefits
- 12 RTT days
- A comprehensive group health insurance plan and welfare benefits
- A holiday bonus
- Comprehensive professional training (approximately 2 months)
- A mentor within the team for additional daily support during your onboarding period.
- A collaborative and inclusive work environment.
- Supportive leaders committed to your professional development and career progression.
- Free access to OpenSesame, monthly role-related training sessions, and more.
- Flexibility for our employees through a hybrid 3/2 work model.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Client Support Lead providing operational support and mentoring for teams at Zinnia. Liaising with multiple departments to resolve client and production issues.
Client Services Representative responsible for addressing account and transaction inquiries for Moneycorp. Providing exceptional support and communication to enhance customer satisfaction and loyalty.
Senior Specialist at BNY influencing client service through systems integration and business problem - solving. Working with the Salesforce.com ecosystem and guiding less experienced analysts.
Client Services Manager responsible for client account success and campaign performance optimization. Working at Ogury, a global adtech company revolutionizing persona - based strategies.
Client Services Supervisor managing team dynamics while enhancing customer interactions at an independent beauty distributor based in Northbrook, Illinois.
Senior/Director managing client service for Fidelity's institutional clients in Defined Contribution and Workplace Benefits. Collaborating with service teams to uphold contractual commitments and implement innovative solutions.
Head of Support managing post - sale technical client services for Broadridge's Sentry business. Responsibilities include installation, troubleshooting, and team management within a cloud - based software environment.
Home Builder Finance Banking Assistant providing support to Relationship Managers and handling customer requests. Duties include preparing documents, maintaining records, and assisting with service transactions.
Senior Client Service Manager I supervising a team for client reporting at TIAA Global Capabilities. Ensuring accuracy in reports and managing team performance in Pune, India.