Hybrid Product Manager, AI

Posted 3 weeks ago

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About the role

  • Product Manager integrating AI into Crypto.com App, collaborating with cross-functional teams on product strategy. Driving AI-driven user experiences with a focus on operational excellence and personalization.

Responsibilities

  • Partner with Product Leads across the Crypto.com App to identify opportunities for AI integration, ensuring a unified and intelligent user experience across all feature verticals.
  • Define and drive the strategy for customer-facing AI and data products, balancing long-term innovation with immediate operational wins.
  • Work alongside AI/ML researchers to integrate generative AI models (LLMs) into core features, ensuring high standards for response quality, relevance, and latency.
  • Lead multidisciplinary teams—including Engineering, Data Infrastructure, and Design—to translate complex AI capabilities into intuitive, mobile-first requirements.
  • Scale AI-powered support tools and automated verification flows (KYC) to enhance efficiency while maintaining a frictionless user experience.
  • Define success metrics and monitor product performance to drive continuous, rapid experimentation and feature optimization.
  • Ensure all AI-driven products adhere to global standards for data privacy, reliability, and ethical AI practices.

Requirements

  • 3+ years of experience in Product Management, specifically within AI, fintech, or high-growth data platform environments.
  • Strong understanding of generative AI fundamentals, including prompt engineering, model limitations, and the nuances of deploying LLMs in a production environment.
  • Proven ability to influence and collaborate with diverse product teams to bring complex, multi-layered features to life.
  • Experience with AI Agent tooling (e.g., Alfred AI) and optimizing user verification or support workflows through automation.
  • Ability to manage high-level strategy while maintaining a hands-on approach to product delivery and detail-oriented execution.
  • A passion for translating sophisticated technical solutions into impactful, easy-to-use experiences for a global audience.
  • Previous experience delivering customer-facing AI products is highly preferred. Familiarity with crypto ecosystems is a plus.
  • Bachelor’s degree in a technical or business field; advanced degrees (Masters/MBA) are a plus.

Benefits

  • Competitive salary
  • Medical insurance package with extended coverage to dependents
  • Attractive annual leave entitlement including: birthday, work anniversary
  • Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
  • Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
  • Work Perks: crypto.com visa card provided upon joining

Job title

Product Manager, AI

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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