Customer Success Associate enhancing value delivery and engagement for a global customer success organization. Focused on account infrastructure, program enablement, and operational excellence in a tech company.
About the role
- Senior Customer Success Manager driving customer engagement and value with AI solutions at Crusoe. Leading technical guidance and support leveraging cloud-based platforms.
Responsibilities
- Develop and maintain strong, long-lasting customer relationships, understanding their business needs and technical requirements.
- Work on case studies to highlight customer successes.
- Act as the bridge between our clients and our technical team, ensuring clear communication and alignment of goals.
- Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions including Kubernetes solutions.
- Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment.
- Coordinate with the product and engineering teams to define customer journeys, challenges, and opportunities.
- Stay up-to-date with industry trends, technical advancements, and regulatory changes to provide strategic advice to clients.
- Deliver training sessions and workshops to customers on the use and benefits of our products and services.
- Address and resolve customer concerns, ensuring high levels of customer satisfaction and retention.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related field. Advanced degree preferred.
- Proven experience in customer success, technical account management, or a similar role in a technology-driven environment.
- Strong technical foundation in cloud computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms.
- Excellent interpersonal, communication, and presentation skills.
- Demonstrated ability to build relationships at all levels within an organization.
- Comfortable working in a fast-paced environment with ambiguous and/or iterative fact-sets.
Benefits
- Hybrid work schedule
- Industry competitive pay
- Restricted Stock Units in a fast growing, well-funded technology company
- Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
- Employer contributions to HSA accounts
- Paid Parental Leave
- Paid life insurance, short-term and long-term disability
- Teladoc
- Pet-friendly offices
- 401(k) with a 100% match up to 4% of salary
- Generous paid time off and holiday schedule
- Cell phone reimbursement
- Tuition reimbursement
- Subscription to the Calm app
- Company paid commuter benefit; $200 per pay period
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