Senior Customer Delivery Manager ensuring top - notch delivery of Spatial Intelligence solutions with a focus on client relationships and project management.
About the role
- Senior Delivery Manager responsible for the effective delivery of digital products at CCS. Leading multidisciplinary teams and ensuring alignment with government service standards through agile methodologies.
Responsibilities
- As a Senior Delivery Manager you will be accountable for the effective delivery of complex, critical products and services.
- You will have experience across a range of digital products and services, managing them throughout the entire product life cycle through agile methodologies, being responsible and accountable as the main point of escalation, whilst nurturing and developing the skills of junior Delivery Managers.
- You will champion user-centred, data-driven delivery, ensuring CCS digital services meet the Government Service Standards and are delivered through robust, and transparent governance.
- You will lead multidisciplinary teams through discovery, alpha, beta and live as a minimum, ensuring delivery aligns with CCS’s commercial strategy and organisational priorities.
Requirements
- Proven experience in delivery/ project management with strong background on Agile methodologies.
- Agile cert preferred (Scrum master, Safe Agilist, MSP)
- You can demonstrate practical experience applying Agile principles in complex delivery and service led environments.
- Experience delivering digital products and services and technical programs (eg. Customer facing tools, web platforms, IDAM, Master Data Model, B2C and B2B platforms)
- Proven leader of multidisciplinary teams delivering modern digital services, with a track record of managing complex stakeholder relationships across product, design, engineering, and business functions to meet the needs of end users.
- Comprehensive expertise in GDS standards and the full product development lifecycle, with hands-on experience driving Agile frameworks (Scrum/Kanban) and CI/CD practices using tools like JIRA, Confluence, and ADO
Benefits
- Competitive salary
- Generous pension scheme
- A discretionary non-contractual performance related bonus
- Working remotely in addition to working in advertised office location
- Flexi time scheme (available for B1-B6)
- Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays
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